Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan Dorsette James

Hamilton

Overview

20
20
years of professional experience

Work History

Personal Support Worker

J&M Lodge
Hampton, ON
01.2023 - 08.2024
  • Assisted clients with daily living activities to enhance comfort and independence.
  • Implemented personalized care plans, ensuring adherence to individual health needs.
  • Monitored vital signs and reported changes to healthcare professionals for timely interventions.
  • Administered medication
  • Cooking and light cleaning.
  • Provided emotional support and companionship, fostering positive client relationships.
  • Log information daily

Housekeeping Aide

Superior Facility Services, Creekway Village
Burlington, ON
01.2013 - 01.2014
  • Cleaned and sanitized kitchens, bathrooms, and living areas according to hygiene standards.
  • Performed dusting, vacuuming, mopping, and surface cleaning with attention to detail.
  • Maintained organized spaces while using cleaning products safely and efficiently.

Nail Technician

Chic Incorporated Beauty Salon
Marigot, Dominica
01.2005 - 01.2010
  • Provided manicures, pedicures, nail shaping, and polish application with precision.
  • Maintained strict sanitation and hygiene standards and safe tool handling.
  • Delivered excellent customer service through effective client consultations and care.

Housekeeping Personnel

Floral Garden Guest House
Concorde, Dominica
01.2006 - 01.2008
  • Assisted seven clients with maintaining clean and organized living spaces.
  • Provided companionship and emotional support to promote comfort and well being.
  • Maintained organized daily schedules and routines for clients.

Education

High School Diploma - Personal Support Worker

St. Charles Adult & Continuing Education
Hamilton, ON
06.2017

Skills

  • Assisted clients with activities of daily living including personal care, mobility, and hygiene
  • Provided compassionate, respectful, and client centred care while maintaining dignity and privacy
  • Followed infection prevention, safety protocols, and workplace policies
  • Observed, documented, and reported changes in client condition to the care team
  • Demonstrated strong communication, teamwork, and time management skills in care settings
  • Compassion and empathy when supporting individuals in emotionally sensitive situations
  • Compassion and patience in calming individuals and providing reassurance during moments of stress
  • Compassion and understanding demonstrated through active listening and respectful communication
  • Compassion and professionalism while assisting individuals with basic mental health and emotional needs
  • Compassion and emotional awareness used to build trust and maintain a supportive environment

Languages

English
Full Professional

Timeline

Personal Support Worker

J&M Lodge
01.2023 - 08.2024

Housekeeping Aide

Superior Facility Services, Creekway Village
01.2013 - 01.2014

Housekeeping Personnel

Floral Garden Guest House
01.2006 - 01.2008

Nail Technician

Chic Incorporated Beauty Salon
01.2005 - 01.2010

High School Diploma - Personal Support Worker

St. Charles Adult & Continuing Education
Susan Dorsette James