Meghan Harder
Coquitlam,Canada
Summary
An energetic, hardworking and reliable individual with great dedication and passion to serving customers and seeking to build solid relationships while providing exceptional service. Goal-driven and a quick learner that consistently seeks new challenges, and can work well under pressure to maintain positive customer experiences and complete daily tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server/Shift Leader/Accountant Assistant
Birdies Eats and Drinks
Burnaby, BC
06.2023 - Current
- Provide excellent food and bar service to high volume of daily customers while anticipating guest needs and fulfilling requests promptly to ensure customer satisfaction.
- Prepare alcoholic, non alcoholic beverages according to bar recipes, serve wine, draft and bottled beer.
- Perform server/bartending opening and closing duties: restocking supplies, cleaning work stations, bar inventory, garnish prep.
- Resolve customer complaints in a professional manner to maintain positive relationships with guests.
- Supervise and train staff in customer service, food handling, and safety protocols.
- Uses strong interpersonal skills and communication to establish positive relationships with guests and employees.
- Keep good working relationships with fellow employees through effective communication.
- Perform food preparation area inspections to ensure proper sanitation standards are in place, check orders for quality and completeness.
- Balance daily registers and generated sales reports for management.
- Researched discrepancies between actual sales revenues versus expected amounts reported from POS system.
Hostess/Server/Bartender
Woking Dragon
Coquitlam, BC
01.2021 - Current
- Answered phone inquiries, schedule reservations, record takeout orders, respond to customer service questions and complaints.
- Provided excellent customer service to ensure satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare alcoholic & non alcoholic drinks; make food recommendations.
- Involved with hostess and server training of new employees.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Customer Service/Sales Associate
Those Pretzels
Vancouver Christmas Market , BC
11.2022 - 12.2022
- Promoted company product, enhanced customer relations through friendly, knowledgeable and positive communication.
- Utilized POS system, performed cash sales for customers, performed closing duties involving balanced cash drawer at end shift
Guest Services Worker
Vancouver Christmas Market
Vancouver, BC
11.2021 - 12.2021
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions, promoted company sales.
- Handled customer payment processing.
Youth Soccer Referee
Coquitlam Metro Ford Soccer Association
Coquitlam, BC
09.2016 - 03.2018
- Encouraged positivity, teamwork and self-esteem in young athletes as youth referee.
Education
High School Diploma -
Centennial Senior Secondary School
Coquitlam, BC06.2021
Skills
- Outstanding customer service
- Outgoing personality
- Excellent judgment
- Team collaboration
- Excellent communication
- Detail orientated
- Food inspection and service
- Bar service preparation
- Responsible alcohol service
- Menu knowledge
- Shift management and leadership
- Point of sale systems
- Cash management
- Sales strategies
References
Available on Request
Certification
- Serving It Right Training - 2022
- Class 5 Driver's License
Timeline
Bartender/Server/Shift Leader/Accountant Assistant
Birdies Eats and Drinks
06.2023 - Current
Customer Service/Sales Associate
Those Pretzels
11.2022 - 12.2022
Guest Services Worker
Vancouver Christmas Market
11.2021 - 12.2021
Hostess/Server/Bartender
Woking Dragon
01.2021 - Current
Youth Soccer Referee
Coquitlam Metro Ford Soccer Association
09.2016 - 03.2018
High School Diploma -
Centennial Senior Secondary School
- Serving It Right Training - 2022
- Class 5 Driver's License
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