Summary
Overview
Work History
Education
Skills
Languages
Community Service
Timeline
Generic

SABRINA FERNANDES

Vancouver,Canada

Summary

Detail-oriented and results-driven professional with experience in operations, customer service, and team leadership. Adept at managing diverse tasks, enhancing customer experiences, and streamlining operational processes. Strong background in talent acquisition, program management, and problem-solving, with a passion for people-oriented roles.

Overview

4
4
years of professional experience

Work History

Shift Leader & Manager

Birdies Eats and Drinks
Vancouver, BC
05.2024 - Current
  • - Oversee daily operations and ensure high-quality service delivery.
  • - Lead and train staff to optimize team performance and customer satisfaction.
  • - Manage inventory, scheduling, and conflict resolution to enhance operational efficiency.

Server & Bartender

Birdies Eats and Drinks
Vancouver, BC
07.2023 - Current
  • - Deliver exceptional guest experiences in a fast-paced dining environment.
  • - Craft and serve beverages while maintaining compliance with liquor regulations.
  • - Provide product knowledge and recommendations to guests to maximize sales.
  • - Utilize and mastered Symphony, the restaurant operating system to manage orders, streamline service, and enhance operational efficiency.
  • - Work collaboratively with team members to uphold service standards and drive customer satisfaction.

Retail Educator

Lululemon
Vancouver, BC
10.2023 - 01.2024
  • - Provided personalized shopping experiences and product education to customers.
  • - Utilized RFID technology and Salesforce to manage inventory and enhance efficiency.
  • - Delivered exceptional customer service to drive brand loyalty and retention.

Support Worker

Vancouver Aboriginal Health Society
Vancouver, BC
04.2021 - 01.2024
  • - Provided support to children with special needs, ensuring a safe and engaging environment.
  • - Developed and implemented individualized support plans to foster development and independence.
  • - Collaborated with families and professionals to enhance care and support systems.

People Operations Intern

Aneka Coffee
Surabaya
05.2022 - 08.2022
  • - Assisted in recruitment, onboarding, and employee engagement initiatives.
  • - Coordinated internal communications and organized employee development programs.
  • - Conducted research and analysis to improve HR policies and company culture.

Education

Bachelor of Arts - International Studies - International Development, Economic & Environmental Issues

Simon Fraser University
Burnaby, BC
12.2023

Skills

  • Microsoft Office and Adobe
  • Salesforce and Oracle
  • Canva and Slack
  • Time management
  • Team leadership
  • Customer relations and service
  • Problem solving and creative solutions
  • Inventory management
  • Operational efficiency
  • Effective communication
  • Employee engagement and scheduling
  • Sales reporting and expertise
  • Policy enforcement
  • Production reporting

Languages

English:Native | Indonesian:Advanced (C1) | Portuguese:Intermediate (B1) | Malay:Intermediate (B1)

Community Service

  • Enactus SFU, Vice President, Innovations Department, 2021-08, 2022-07, - Led initiatives focused on social entrepreneurship and sustainability., - Managed cross-functional teams and drove innovative community projects.
  • Canadian Cancer Society SFU, Head of Creative Department, 2021-01, 2021-12, - Directed creative strategies for campaigns, raising awareness and engagement., - Designed promotional materials and coordinated outreach efforts.

Timeline

Shift Leader & Manager

Birdies Eats and Drinks
05.2024 - Current

Retail Educator

Lululemon
10.2023 - 01.2024

Server & Bartender

Birdies Eats and Drinks
07.2023 - Current

People Operations Intern

Aneka Coffee
05.2022 - 08.2022

Support Worker

Vancouver Aboriginal Health Society
04.2021 - 01.2024

Bachelor of Arts - International Studies - International Development, Economic & Environmental Issues

Simon Fraser University

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