Madison Harder
Coquitlam
Summary
Motivated Grade 12 High school student seeking hostess job in the restaurant industry, welcoming guests, maintaining entrances and helping balance serving loads to optimize operations. Collaborative, hardworking, efficient at prioritizing, and great at multitasking skills, which are all beneficial to promoting a positive customer dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Birdies Eats And Drinks
06.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Associate
Vancouver Christmas Market
12.2023 - 12.2023
- Arranged and stocked pretzel bags on shelves
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Stocked and promoted samples to customers
- Provided answers to customers about any questions they had about the company and their pretzels
Restaurant Hostess
Earls Kitchen + Bar
02.2023 - 05.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Team Lead
Aritzia Warehouse Sale
08.2022 - 09.2022
- Supervised warehouse processing staff of 35 people and monitored performance, as well as performed time checks for warehouse employees.
- Assigned employee areas, and scheduled staff breaks.
- Organized clothing processing space to keep inventory organized and staff working efficiently
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Volunteer
Hillside Church Food Bank
10.2018 - 11.2018
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Processed, organized and conducted inventory of various donated goods.
Volunteer
City of Coquitlam, Como Lake Park
04.2018 - 05.2018
- Assisted with facilities maintenance, basic cleaning and trash removal.
- Assisted with park clean up of basic gardening, remove of branches, weeds, placing debris into city trucks.
Education
High School Diploma -
Centennial Secondary School
Coquitlam, BC06.2024
Skills
- Self-Directed
- Friendly and Outgoing
- Courteous with Positive Attitude
- Punctual and Reliable
- Efficient and Detail-Orientated
- Calm and Professional under pressure
- Teamwork and Collaboration
- Excellent Customer Service
- Creative problem solving
- Multitasking and Prioritization
- Leadership Experience in School and Work setting
- Computer Skills ( Mac & Microsoft)
- Reservations Coordination
- Guest Relations Management
- Menu Memorization
Accomplishments
'Hostess of The Month' at Earls Kitchen And Bar, Burnaby BC
Certification
- High School Level CPR Training - January 6, 2022
References
Kaitlyn Hansen-Boucher, Restaurant Manager of Birdies Eats And Drinks
kaitlyn.hb@birdiesrestaurant.com
604-446-6501
Tracey Kukurudz, Scheduler and Organizer for Those Pretzels Hut
Tracey@tkorganization.ca
604-715-7114
Timeline
Associate
Vancouver Christmas Market
12.2023 - 12.2023
Restaurant Hostess
Birdies Eats And Drinks
06.2023 - Current
Restaurant Hostess
Earls Kitchen + Bar
02.2023 - 05.2023
Team Lead
Aritzia Warehouse Sale
08.2022 - 09.2022
Volunteer
Hillside Church Food Bank
10.2018 - 11.2018
Volunteer
City of Coquitlam, Como Lake Park
04.2018 - 05.2018
High School Diploma -
Centennial Secondary School
- High School Level CPR Training - January 6, 2022
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