Madison Couture
Bowmanville,ON
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Softmoc
Peterborough/Kingston, ON
09.2022 - 04.2024
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Restaurant Team Member
Tim Hortons
Orono, ON
07.2019 - 09.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Sales Associate
Walmart
Bowmanville, ON
10.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Attended training sessions to grow knowledge of products and develop customer service skills.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Behavioural Sciences
St. Lawrence College
Kingston, ON04.2027
Some College (No Degree) - Human Resources Management
Fleming College
Peterborough, ONHigh School Diploma -
Bowmanville High School
Bowmanville, ON06.2022
Skills
- Food Safety Measures
- Verbal and Written Communication
- Food Preparation
- Cash Handling
- Store Merchandising
- Customer Needs Assessments
- Adaptability
- Customer Service
- Conflict resolution
- Computer skills
Certification
- Certified in First Aid & CPR
- Certified Smart Serve
hobbies
Enjoys playing hockey, listening to music, and art.
Timeline
Sales Associate Specialist
Softmoc
09.2022 - 04.2024
Sales Associate
Walmart
10.2021 - 06.2022
Restaurant Team Member
Tim Hortons
07.2019 - 09.2022
Bachelor of Science - Behavioural Sciences
St. Lawrence College
Some College (No Degree) - Human Resources Management
Fleming College
High School Diploma -
Bowmanville High School