Serena Ogoti
Scarborough,Canada
Summary
Highly-motivated college student with responsibility to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills. Proven ability to maintain exemplary customer service and manage Time efficiently.
Overview
3
3
years of professional experience
Work History
Merchandise Sales Associate
Canada’s Wonderland
Vaughan, Ontario
05.2024 - 08.2024
- Assisted in creating visually appealing displays to attract customers.
- Provided product knowledge and recommendations to customers.
- Operated cash registers, processed payments, and issued receipts.
- Prepared promotional materials for upcoming sales events.
- Updated pricing information on merchandise as needed.
- Recommended, selected and located merchandise based on customer desires.
Crew Member
A&W
Toronto, Canada
02.2024 - 04.2024
- Company Overview: Operated cash registers to process customer payments
- Operated cash registers to process customer payments
- Assisted customers over the phone regarding store operations, product information and order placement
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods
- Recorded orders accurately into the Point of Sale system
- Responded to customer inquiries about menu items or services offered by the restaurant
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Adhered to health department regulations concerning sanitation standards
- Assisted with catering orders for corporate clients upon request
- Resolved customer complaints regarding food quality or services provided
- Wrapped, dated and labeled food items in storage for safety and freshness
- Operated cash registers to process customer payments
Administrative Assistant
Music by Bitutu
01.2022 - 01.2024
- Handling administrative requests and queries from clients and teachers.
- Organizing and scheduling appointments and lessons with admin software
- Invoicing and financial reporting
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
degree -
Toronto Metropolitan University
09-2024
high school diploma -
The Great Lakes College of Toronto
Toronto, ON06-2024
Skills
- Cash register systems
- Customer Service
- Opening and closing duties
- Inventory Control
- Cleaning techniques
- Sales expertise
- Customer interaction
- Food safety measures
- Operational standards
Availability
- Monday: 6:00 PM-12:00 AM
- Tuesday: Free all day-24hrs
- Wednesday: 6:00 PM-12:00 AM
- Thursday: 12:00 PM-12:00 AM
- Friday: 12:00 PM-12:00 AM
- Saturday: Free all day-24 hrs
- Sunday: 12:00 AM-11:00 AM
Timeline
Merchandise Sales Associate
Canada’s Wonderland
05.2024 - 08.2024
Crew Member
A&W
02.2024 - 04.2024
Administrative Assistant
Music by Bitutu
01.2022 - 01.2024
degree -
Toronto Metropolitan University
high school diploma -
The Great Lakes College of Toronto
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