Madhavi Kapoor
Edmonton,AB
Summary
To keep myself in a value driven organization and work on every task assigned by adding value. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Post Office Manager
Shoppers Drug Mart
05.2021 - 10.2022
- Ensured exceptional customer service is provided beyond expectations
- Get customers mails and parcels ready for pickup
- Ensure that product meets quality requirements
- Actively advocated for the adoption of the SERVE model, supporting high-level executives and facilitating their day-to-day operations
- Spearheaded the recruitment process by interviewing and selecting qualified postal clerks, ensuring a skilled and capable team
- Managed inventory control procedures ensuring accurate stock levels were maintained whilst minimizing excess waste.
- Provided ongoing coaching and feedback to employees, fostering continuous growth and development in postal sales
- Ensured timely deliveries by closely monitoring daily routes and making necessary adjustments when needed.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
Post office clerk
Shoppers Drug Mart
10.2020 - 05.2021
- Delivered efficient and personalized customer service, ensuring a positive and memorable experience for each customer
- Receive and put away inventory
- Get customers mails and parcels ready for pickup
- Ensure that product meets quality requirements
- Positively assisted customers with a wide range of postal services, including sending parcels, money grams, and money orders, meeting their diverse needs effectively
- Demonstrated excellent attention to detail by meticulously handling and filling postal services supplies, including stamps, prepaid mailing boxes, and envelopes, while proactively upselling these offerings.
Sales Manager
West 49 Outlet
06.2018 - 09.2020
- Demonstrated strong leadership by effectively guiding and motivating the sales team to attain both individual and collective sales targets
- Maintained an up-to-date understanding of ongoing sales and promotions, ensuring accurate and informed interactions with customers
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Post Basic Nursing - Gerontology And Palliative Care
MacEwan University
Edmonton, AB01.2019
General Nursing Midwifery, Fundamentals of Nursing, Anatomy & physiology, Mental Health, Medical surgical Nursing, Pediatrics Health Nursing etc. -
Punjab Nursing Registration Council Chandigarh, India
01.2017
Skills
- Ambitious and mindful
- Critical thinker
- Effective Communication
- Teamwork and Collaboration
- Adaptable and Agile
- Growth-oriented
- Decisive and calm under pressure
- Operations Management
- Staff Training
- Equality and Diversity
- Analytical Skills
- Problem-solving abilities
- Multitasking Abilities
Languages
English-Advance
Hindi-Advance
Punjabi-Advance
Timeline
Post Office Manager
Shoppers Drug Mart
05.2021 - 10.2022
Post office clerk
Shoppers Drug Mart
10.2020 - 05.2021
Sales Manager
West 49 Outlet
06.2018 - 09.2020
Post Basic Nursing - Gerontology And Palliative Care
MacEwan University
General Nursing Midwifery, Fundamentals of Nursing, Anatomy & physiology, Mental Health, Medical surgical Nursing, Pediatrics Health Nursing etc. -
Punjab Nursing Registration Council Chandigarh, India