Madhav Bansal

• Answers incoming calls from Canadian and U.S. customers about their FTNC-FXG clearance invoice and routes them to appropriate FTNC department or FedEx OPCO for resolution.
• Processes credit card payments from customers, ensuring that credit card payment is approved and not declined.
• Liaises with customers directly in case of payment processing issues such as wrong credit card number, incorrect expiry date or declined payment.

• Investigates and responds to customers on any issues related to credit payment received and liaises with FTN Account Receivable Department to resolve issues.

• Assists the billing department in preparation of credit notes for FTNC invoices in dispute resolution BROKERAGE INFORMATION.

• Carried out cashier tasks, including counting change, providing receipts, and taking payments.
• Created marketing plans in order to boost revenue.
• Helped clients choose the size and style of their purchases.
• Measured sales performance in order to spot market trends.