Savio Dawson
Oshawa,ON
Summary
Experienced professional with a strong background in business management, leadership, and client relations. Skilled in overseeing daily operations, optimizing logistics, and ensuring regulatory compliance. Proven track record in driving revenue growth and fostering collaboration. Thrives in fast-paced environments, consistently delivering exceptional results. Eager to apply business management expertise and leadership acumen in a challenging role within a franchise business setting.
Overview
12
12
years of professional experience
Work History
Manager
Palhi Parcel Inc. (Service Provider: Fedex Ground)
06.2019 - Current
- Supervise daily operations, managing Dynamic Route Optimization (DRO) for creating work areas and assigning routes to optimize driver and truck allocation.
- Maintain comprehensive logs for vehicle maintenance, scheduling, and inspections.
- Facilitate team training and development, instructing drivers on assigned and new routes for efficient execution of production, delivery, and quality control processes.
- Schedule and communicate daily loads to freight handlers to ensure freight is delivered on time.
- Coordinate work of drivers to ensure timely pickup and delivery of freight.
- Enter data into the system(s) and keep it up to date.
- Responsible for going on routes during emergencies or in the absence of dedicated drivers, as well as during busy season.
- Perform administrative duties (e.g., filing, taking calls, imaging and tracking shipments).
Subrogation Specialist
SCIO Health Analytics
06.2018 - 12.2018
- Manages claim recoveries, including subrogation, Second Injury Fund excess recoveries, and Medicare offsets.
- Determines possibilities for subrogation and recoveries on a case-by-case basis.
- Applies rules and statutes to identify potential resources for reimbursement from third-party payers.
- Utilizes available resources to investigate claim situations and identify entities for subrogation or recovery claims.
- Reviews accident/incident reports, individual claims, and medical documents related to agency payouts.
- Notifies other parties, insurance carriers, or attorneys about the agency's subrogation or recovery interest.
- Represents the agency in meetings regarding subrogation matters and negotiates settlements.
- Prepares and maintains case files, legal documents, and correspondence related to subrogation claims.
Co-Founder
Zilian Global Solutions Pvt Ltd
03.2016 - 06.2018
- Contributed to the development of company strategy and identified target markets.
- Generated leads, conducted market research, and acquired new clients.
- Implemented effective sales strategies and closed deals.
- Oversaw a team of 9 sales associates, providing guidance and coaching.
- Managed client projects to ensure timely delivery and quality standards.
- Assisted in financial planning, budgeting, and expense monitoring.
Team Lead
Amaze Software Pvt Ltd
09.2014 - 12.2015
- Joined sales department, managed team of 20 agents, and provided website development services to clients in UK, US, and Australia using professional telephone sales techniques.
- Provides encouragement to team members, communicates team goals, and identifies areas for training or skill improvement.
- Answers team members' questions, assists with issues, and ensures work meets quality standards and guidelines.
- Communicates deadlines and requirements, handles escalation calls.
- Develops strategies to ensure team compliance with company regulations and performance goals.
- Conducts team meetings to update members on best practices and expectations.
- Generates detailed reports on team performance, objectives, and deadlines.
Team Lead/Telemarketing Executive
Full Circle BPO Service
08.2012 - 08.2014
- Joined this BPO as a Telemarketing Executive and was promoted as a Team Lead based on my stellar performance
- Advised present and prospective customers by answering incoming and out going calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Maintains database by entering, verifying, and backing up data
- Maintains quality service by following organization standards
- Contributes to team effort by accomplishing related results as needed.
Education
Master of Business Administration - International Business Management
University of Madras
India03.2020
Bachelor of Arts - English Literature
University of Madras
India05.2016
Skills
- Leadership: Demonstrated ability to lead and motivate teams towards achieving organizational goals
- Strategic Planning: Experience in developing and implementing strategic plans to drive business growth and improve operational efficiency
- Decision Making: Strong decision-making skills, with ability to analyze complex situations, weigh options, and make sound judgments
- Problem-Solving: Adept at identifying issues, troubleshooting problems, and implementing effective solutions to address challenges
- Communication: Excellent communication skills, including ability to convey information clearly, listen actively, and provide constructive feedback
- Time Management: Effective time management skills, with ability to prioritize tasks, meet deadlines, and manage resources efficiently
- Conflict Resolution: Proficient in resolving conflicts and mediating disputes to maintain harmonious work environment and foster productive relationships
Languages
English
Full Professional
Tamil
Native or Bilingual
References
References available upon request
Timeline
Manager
Palhi Parcel Inc. (Service Provider: Fedex Ground)
06.2019 - Current
Subrogation Specialist
SCIO Health Analytics
06.2018 - 12.2018
Co-Founder
Zilian Global Solutions Pvt Ltd
03.2016 - 06.2018
Team Lead
Amaze Software Pvt Ltd
09.2014 - 12.2015
Team Lead/Telemarketing Executive
Full Circle BPO Service
08.2012 - 08.2014
Master of Business Administration - International Business Management
University of Madras
Bachelor of Arts - English Literature
University of Madras
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