ELI KAHSAY
Calgary,AB
Summary
Dedicated and adept University of Calgary student, trained in management courses at the University of Calgary and extensively trained in culinary arts, aiming to bring a wealth of experience to the Back of House Supervisor position at Cineplex Cinemas University District & VIP. Brings a robust foundation in food preparation and service, honed under the guidance of Red Seal chefs and further enriched by practical experience as a Line Cook and Appetizer Station Leader at Cactus Club Cafe, and Line Cook at Local Public Eatery. Complemented by front-of-house proficiency as a Male Host at Joey Crowfoot, this background underpins a proven track record in managing kitchen operations, ensuring food safety, and enhancing guest service. Food Safety Certified, ProServe Certified, and trained in First Aid Administration, well-equipped to oversee compliance with health standards and contribute to a safe, efficient, and hospitable dining environment. With strong leadership and communication skills developed through university-led management courses and hands-on experience, Eager to drive team excellence and uphold the esteemed service standards of Cineplex's VIP experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Line Cook, Appetizer Station Leader
Cactus club Cafe
09.2023 - 11.2023
- Prepared and cooked a wide array of dishes, adhering strictly to menu specifications and maintaining high standards of quality and taste
- Ensured the cleanliness and organization of the work station, following food safety protocols to provide a safe and hygienic kitchen environment
- Managed kitchen tasks efficiently, executing timely meal preparation during busy service hours to uphold customer satisfaction and streamline kitchen operations
- Operated and maintained a variety of kitchen equipment, including grills, fryers, and ovens, to support a smooth and uninterrupted cooking process
- Contributed to the training and mentoring of new staff, promoting a team-oriented atmosphere and a culture of professional growth and learning
- Conducted regular inventory assessments and assisted in the restocking of kitchen essentials, helping to maintain optimal levels of inventory and ingredient quality
- Offered recommendations for menu enhancements and seasonal updates, incorporating guest feedback and ensuring a dynamic and appealing variety of offerings
- Demonstrated adaptability and composure under pressure, rapidly adjusting to changing service demands and resolving unexpected challenges
- Led by example to sustain the establishment's reputation for excellence, actively contributing to a positive, productive kitchen environment
Line Cook
Local Public Eatery
04.2023 - 09.2023
- Prepared and cooked a wide array of dishes, adhering strictly to menu specifications and maintaining high standards of quality and taste
- Ensured the cleanliness and organization of the work station, following stringent food safety protocols to provide a safe and hygienic kitchen environment
- Managed kitchen tasks efficiently, executing timely meal preparation during busy service hours to uphold customer satisfaction and streamline kitchen operations
- Operated and maintained a variety of kitchen equipment, including grills, fryers, and ovens, to support a smooth and uninterrupted cooking process
- Contributed to the training and mentoring of new staff, promoting a team-oriented atmosphere and a culture of professional growth and learning
- Conducted regular inventory assessments and assisted in the restocking of kitchen essentials, helping to maintain optimal levels of inventory and ingredient quality
- Demonstrated adaptability and composure under pressure, rapidly adjusting to changing service demands and resolving unexpected challenges
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Male Host
Joey crowfoot
04.2023 - 06.2023
- Welcomed guests with a warm and friendly demeanor, providing an excellent first impression of the restaurant's hospitality standards
- Managed reservations and seating arrangements efficiently, maximizing dining room capacity and minimizing guest wait times
- Maintained a comprehensive understanding of the restaurant's layout, menu offerings, and daily specials to provide accurate information to guests
- Coordinated with the service staff to ensure smooth operation and timely attention to guests, enhancing overall dining experiences
- Handled incoming calls with professionalism, addressing inquiries and taking reservations with accuracy and courtesy
- Monitored the flow of the dining area, making adjustments as needed to accommodate special requests and optimize service
- Developed strong rapport with repeat customers, recognizing VIP guests and personalizing greetings to foster loyalty and satisfaction
- Assisted in conflict resolution, diplomatically addressing and remedying guest concerns to maintain a positive atmosphere
- Oversaw the cleanliness and organization of the host station and entryway, ensuring a presentable and welcoming environment for guests
- Participated in team meetings and training sessions to continually improve service techniques and restaurant operations
Education
Bachelor of Science - Computer Science, Minor in Sociology
University of Calgary
06.2026
Skills
- Culinary Expertise: Trained under the guidance of Red Seal chefs; proficient in preparing a wide array of dishes with adherence to menu specifications and high standards of quality and taste
- Food Safety & Compliance: Certified in food safety, demonstrating a strong commitment to maintaining hygienic kitchen environments and adhering to health standards
- Operational Knowledge: Familiar with the specific opening and closing routines of Cineplex kitchens, ensuring operational efficiency and compliance with company policies
- Technical Proficiency: Experienced in operating a variety of kitchen equipment, including grills, fryers, and ovens, to support efficient meal preparation and service
- Inventory Management: Adept at conducting inventory assessments, restocking essentials, and recommending menu enhancements based on seasonal availability and guest feedback
- Certifications: Holds Food Safety, ProServe (alcohol handling/serving), and First Aid certifications, prepared to ensure a safe and compliant dining environment
- Data Analysis & Management Training: Trained in data analysis and management at the University of Calgary, equipped with the analytical and organizational skills necessary for optimizing kitchen operations and contributing to business growth
- Leadership & Team Management: Proven ability to lead and motivate teams in high-pressure environments Experienced in coaching, training, and mentoring staff to foster a culture of professional growth and excellence
- Customer Service Excellence: Skilled in managing guest experiences, from welcoming and seating to resolving concerns swiftly and professionally, ensuring high levels of customer satisfaction
- Strategic Thinking: Ability to understand and align with the head manager's vision, contributing insightful suggestions for operational improvements and innovative solutions to challenges
- Goal-oriented: Focused on setting clear, measurable objectives for the team and myself, ensuring all actions are aligned with achieving the theatre's performance targets and business goals
- Effective Communication: Skilled in articulating ideas and plans clearly, fostering open communication within the team, and ensuring alignment with company objectives
- Problem-Solving: Proficient in identifying issues quickly and implementing practical solutions, ensuring minimal disruption to service and maintaining quality standards
- Collaborative Teamwork: Committed to building a cohesive team environment where each member feels valued and motivated to contribute to shared goals and success
- Emotional Intelligence: Ability to empathize with team members and guests, managing emotions effectively to resolve conflicts, enhance team dynamics, and improve guest experiences
- Adaptability: Capable of adjusting strategies and operations in response to changing business needs, feedback, and unforeseen challenges, ensuring the team remains focused and productive
- Resilience: Demonstrates strength and perseverance in high-pressure situations, inspiring the team to maintain composure and continue striving towards excellence even in the face of setbacks
- Stress Management & Adaptability: Demonstrated ability to remain composed and adaptable under pressure, quickly responding to changing service demands and unexpected challenges
- Communication: Strong communication skills, capable of effectively coordinating with both team members and management to enhance operational execution and solve problems
Certification
- Food Safety Certified
- ProServe certified
- First Aid administration
Timeline
Line Cook, Appetizer Station Leader
Cactus club Cafe
09.2023 - 11.2023
Line Cook
Local Public Eatery
04.2023 - 09.2023
Male Host
Joey crowfoot
04.2023 - 06.2023
Bachelor of Science - Computer Science, Minor in Sociology
University of Calgary
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