Summary
Overview
Work History
Education
Skills
Clinical Experience
Certification
Timeline
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Madeline Powell

London,ON

Summary

Dynamic and goal-oriented professional with a proven track record at Splash Works Pool & Spa, excelling in customer engagement and cash handling. Recognized for strong multitasking abilities and fostering teamwork, I consistently enhance store performance while maintaining a professional demeanor in high-pressure situations. Committed to delivering exceptional service and building lasting customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Supervisor

Splash Works Pool & Spa
06.2018 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business and provided quality customer service.
  • Assisted with ordering products and conducting reports on inventory levels as well as special orders for customers.
  • Handled cash transactions efficiently while adhering to company polices, ensuring accuracy in all financial exchanges.

Server

Sissio's Pizza
06.2019 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Hostess

Crabby Joe's Bar & Grill
11.2018 - 02.2019
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties
  • Answered customer questions about hours, seating, and menu information.

Sales Associate

Herm's Sports Exchange
05.2017 - 05.2018
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.


Education

Ontario College Diploma - Practical Nursing

Seneca College
King City, ON
12-2024

High School Diploma -

Oakridge High School
06-2019

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills

Clinical Experience

  • Milton District Hospital- Consolidation Placement
  • Trillium Health Partners- Mississauga Hospital
  • St. Joesph's Health Centre
  • Baycrest Hospital
  • Markham Stouffville Hospital


During my clinical placement's I applied my educational knowledge and skills to real-life situations providing safe and competent care. I practiced/learned new skills like wound care, catheter insertion and foley care, IV administration, Subcutaneous and Intramuscular injections, PED feeds, tracheostomy care, continuous bladder irrigation, internal feeds, oral and IV medication administration, basic care, and more.

Certification

  • CPR/First Aid Certification 2022
  • Basic Life Support Certification 2024
  • Smart Serve 2019



Timeline

Server

Sissio's Pizza
06.2019 - 09.2019

Hostess

Crabby Joe's Bar & Grill
11.2018 - 02.2019

Floor Supervisor

Splash Works Pool & Spa
06.2018 - Current

Sales Associate

Herm's Sports Exchange
05.2017 - 05.2018

Ontario College Diploma - Practical Nursing

Seneca College

High School Diploma -

Oakridge High School

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Madeline Powell