Adelina Andrade
Arroyo Grande
Summary
Dynamic and dedicated professional with a proven track record at Cowboy Cookie & Ice Cream, excelling in customer service and cash handling. Known for building strong relationships and enhancing team collaboration, I thrive in fast-paced environments while ensuring compliance with safety regulations and delivering exceptional experiences to customers.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Lulu Luxe
06.2025 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached and trained employees on methods for handling various aspects of sales, register work, and working to fulfill customer needs.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Delegated tasks to employees to enhance productivity and workflow.
- Opened and closed storefront, managing register functions and security of the store.
- Handled and oversaw complex register systems.
Broista
Dutch Bros
06.2025 - 11.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sales Associate/Cashier/Bakery Worker
Cowboy Cookie & Ice Cream
10.2022 - 04.2025
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of daily production numbers for each type of item produced.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
Camp Counselor/Assistant Teacher
New Life Chapel
11.2022 - 09.2024
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Catering Server
Chipwrecked
11.2021 - 05.2022
- Set up tables with appropriate linens and silverware prior to each event.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Ensured compliance with health and safety regulations at all times.
- Informed guests of daily specials and new menu items available for catering services.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Prepared and served food items to guests in a timely manner.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Followed proper sanitation procedures when handling food items.
Education
Bachelor of Science - Psychology & Music
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA06-2028
Skills
- Customer service
- Effective communication
- Relationship building
- Cash handling
- Verbal and written communication
- Goal oriented
- Teamwork and collaboration
- Friendly and outgoing
- Quick Learner
Timeline
Floor Supervisor
Lulu Luxe
06.2025 - Current
Broista
Dutch Bros
06.2025 - 11.2025
Camp Counselor/Assistant Teacher
New Life Chapel
11.2022 - 09.2024
Sales Associate/Cashier/Bakery Worker
Cowboy Cookie & Ice Cream
10.2022 - 04.2025
Catering Server
Chipwrecked
11.2021 - 05.2022
Bachelor of Science - Psychology & Music
California Polytechnic State University, San Luis Obispo