Miguel Valdes
Toronto,ON
Summary
Dynamic professional with a proven record at FloorPlus INC, enhancing customer satisfaction and team efficiency. Skilled in workplace organization and problem-solving, adept at leading teams to exceed operational objectives. Demonstrated adaptability and a commitment to excellence, achieving significant improvements in productivity and customer relations.
Overview
24
24
years of professional experience
29
29
years of post-secondary education
2
2
Languages
Work History
Floor Supervisor
FloorPlus INC
Toronto, Ontario
04.2019 - Current
- Held team meetings to gain feedback, provide updates and set policies.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Trained new team members on proper and safe use of tools and equipment.
Cleaning Team Leader
Mr $ Mrs. Clean
02.2015 - 02.2019
- Maintained a safe working environment by strictly adhering to safety guidelines and protocols.
- Resolved client issues quickly, maintained professional relationships and ensured the business was repeated.
- Enhanced client satisfaction through consistent, high-quality service delivery and attention to detail.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Demonstrated expertise in various cleaning methods, including steam cleaning, shampooing, waxing, disinfecting, vacuuming, dusting, and polishing different areas.
Welder
Via Disposal
01.2006 - 12.2014
- Prepared welding equipment to perform advanced welding work.
- Welded in flat, horizontal, vertical, and overhead positions.
- Set up and operated shielded metal and gas metal welding equipment.
- Maintained a clean working environment by consistently organizing tools and equipment and promoting workplace safety.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Reduced material waste with careful planning and accurate cutting of metal components.
Printer Technician
CM Printer
04.2001 - 09.2006
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Assisted customers in selecting appropriate printing solutions based on their needs and requirements.
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Maintained a safe work environment by adhering to company policies and local regulations regarding handling potentially hazardous materials found in some printing applications.
Education
High School Diploma -
Marian Academy
Toronto, ON 09.1996 - 05.2025
Skills
Customer relations
Workplace organization
Teamwork and collaboration
Problem-solving aptitude
Self-motivation
Adaptability and flexibility
Timeline
Floor Supervisor
FloorPlus INC
04.2019 - Current
Cleaning Team Leader
Mr $ Mrs. Clean
02.2015 - 02.2019
Welder
Via Disposal
01.2006 - 12.2014
Printer Technician
CM Printer
04.2001 - 09.2006
High School Diploma -
Marian Academy
09.1996 - 05.2025
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