Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Nidhi Nidhi

Nidhi Nidhi

Floor Supervisor
Invermere,BC

Summary

Professional with proven capacity to work in fast-paced workplace who is creative and dynamic and talented in office administration, business communications, team collaboration, qualitative and quantitative analysis. A track record of successfully managing a variety of office administrative tasks, organizing events, helping customers, and supporting a team.

Overview

3
3
years of professional experience

Work History

Floor Supervisor

AG Valley Foods
02.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated work of 4 floor employees to improve performance.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented cost-saving measures to reduce waste and optimize profitability.
  • Collaborated with other departments to drive successful completion of assigned tasks.

Retail Sales Supervisor

Esso
12.2020 - 12.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Issued receipts and processed refunds, credits or exchanges.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Office Administrative Assistant

Web Studio
09.2020 - 11.2021
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Received and routed business correspondence to correct departments and staff members.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Authored clear and professional business documents.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Education

Bachelor of Science - Computer Applications Development

Lambton College of Applied Arts And Technology
Toronto, ON
12.2019

Bachelor of Science - Computer Science

Punjab Technical University
Punjab, India
04.2017

Skills

  • Inventory Stocking
  • Customer Relations
  • Customer Transactions
  • Goal-Setting and Achievement
  • Programming
  • Detail-Oriented
  • Problem-Solving
  • Operation Monitoring
  • Management of Financial Resources
  • Schedule Optimization
  • Updating Client Data
  • Adaptable and Flexible
  • Systems Analysis
  • Cashier Abilities
  • Answering Customer Questions
  • Microsoft Windows
  • Microsoft Excel
  • Payment Collection
  • Guest Satisfaction
  • POS Systems
  • Active Listening
  • Microsoft Office
  • Customer Assistance
  • Organizational Strengths
  • Computer Proficiency
  • Time Management Ability
  • Cooperative Attitude
  • Point-of-Sale (POS) Software
  • Sales Floor Maintenance
  • Stock Management
  • Maintaining Clean Work Areas
  • Motivational Leadership
  • POS Systems Operations
  • Effective Customer Communication
  • Floor Plans
  • Performance Improvement
  • Information Updates
  • New Employee Orientation
  • Cash Counting
  • Proper Staffing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Floor Supervisor

AG Valley Foods
02.2023 - Current

Retail Sales Supervisor

Esso
12.2020 - 12.2022

Office Administrative Assistant

Web Studio
09.2020 - 11.2021

Bachelor of Science - Computer Applications Development

Lambton College of Applied Arts And Technology

Bachelor of Science - Computer Science

Punjab Technical University

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