MACKENZIE CARROLL
Langley,BC
Summary
Experienced behavioural interventionist with years of knowledge in communication skills with different members of the population. Demonstrated success in crisis intervention and implementing behaviour programs at an efficient and collaborative level to align with persons needs. Driven to provide safety using problem solving skills for the client and the public's best interest. Known for adaptability, reliability and focus in unpredictable situations regarding behaviour.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behaviour Interventionist
Arcus Community Resources
06.2021 - Current
- Behaviour interventionist specializing in caretaking of adults with autism spectrum disorder and other neurodiverse conditions.
- This includes deescalation skills training, non-violent crisis intervention training, first aid, medication administration, personal care.
- Implementing programs to encourage positive behaviours day to day in a community living environment.
- Maintained records of ongoing assessments and precise documentation of updates on each shift.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Collaborated with behaviour consultants and program coordinators to create comprehensive support for specific clients.
Server/Bartender/Shift Leader
Smugglers Trail Caskworks
08.2020 - 01.2021
- Tasting room server at a new brewery in Langley B.C
- My duties included providing responsible liquor and food service to patrons in a fun, laid back brewery environment, as well as responsible COVID -19 procedures.
- Cultivated warm relationships with regular customers.
- Integral part of the original employees to help open this brewery and conducted training shifts with new staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Browns Socialhouse
09.2019 - 09.2020
- Server and bartender within a corporate restaurant
- Duties included looking presentable, taking food and drink orders in a high paced environment, cleanliness, as well as responsible liquor service to patrons
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
The Henry Public House
06.2018 - 08.2019
- Server and server trainer within a pub/restaurant
- Duties included quick problem solving, exceptional customer service skills, knowledge within craft beer, spirits and wine as well as cleanliness within the pub
- Assisted in training approximately 5 new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Management
The Chopped Leaf
10.2015 - 08.2018
- Management/ shift leader at a small restaurant
- Duties included providing pre-shift meetings for all colleagues, assigning roles, customer service, assisting in schedule making as well as using appropriate food service safety and procedures
- Oversaw daily cash management by accurately tracking daily profits and pooled tips.
- Supported store management with inventory management tasks, including ordering and receiving shipments of products.
Education
No Degree - Criminology
University of The Fraser Valley
Abbotsford, BCSecondary School Graduate -
Lord Tweedsmuir Secondary
Surrey06.2016
Skills
- Problem-solving skills
- Crisis intervention strategies
- Documentation
- Team collaboration
- Professional ethics and boundaries
- Strategy development
- Positive reinforcement methods
- Report writing
- Confidentiality and privacy
- Self-care and stress management
- Managing aggression
- Active listening
Accomplishments
NEW WESTMINSTER STUDENT POLICE ACADEMY
- Participated in a student police academy in June 2016 in a 2 week program.
- Attended classes at the JIBC as well as physical training, scenario training and basic police skills.
- Developed life long friendships with other students, mentors and encouraged interest in a future policing career.
Languages
English
Certification
NVCI - Non-violent Crisis Intervention
training specializing in resolving client behaviours, aggression and safety with client dignity.
BBBS - HSECP Mentor
Given the opportunity to mentor grade 10 students at Chilliwack Secondary School. Connected with students and developed personalized programs focusing on emotional wellbeing and peer counseling.
Timeline
Behaviour Interventionist
Arcus Community Resources
06.2021 - Current
Server/Bartender/Shift Leader
Smugglers Trail Caskworks
08.2020 - 01.2021
Server/Bartender
Browns Socialhouse
09.2019 - 09.2020
Server/Bartender
The Henry Public House
06.2018 - 08.2019
Management
The Chopped Leaf
10.2015 - 08.2018
No Degree - Criminology
University of The Fraser Valley
Secondary School Graduate -
Lord Tweedsmuir Secondary
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