Mackenzie Bertoia
LLOYDMINSTER,SK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2023
2023
years of professional experience
Work History
Crisis Intervention Worker
Womens Interval Home
LLOYDMINSTER, SK
02.2022 - 10.2022
- Provided immediate support to individuals in crisis situations.
- Assisted clients with safety planning and emotional stabilization.
- Conducted assessments to identify client needs and risks.
- Collaborated with community resources for additional client support.
- Documented interactions accurately in client records and reports.
- Educated clients on available services and resources for recovery.
- Maintained confidentiality while handling sensitive personal information.
- Responded to emergency calls from individuals experiencing psychological distress.
Sales Associate
Red Wing
Red Deer, Alberta
08.2021 - 02.2022
- Assisted customers in selecting footwear and accessories for their needs.
- Maintained product displays to enhance store appearance and customer engagement.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on shoe care products and maintenance techniques.
- Handled inventory management by restocking shelves and organizing backroom supplies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate
Northern Factory Workwear
LLOYDMINSTER, AB
09.2020 - 03.2021
- Assisted customers in selecting footwear and accessories for their needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Top Source For Sports
LLOYDMINSTER, SK
Education
Diploma - Justice Studies
Red Deer Polytechnic
Red Deer06-2022
Skills
- Crisis management
- Inventory management
- Team collaboration
- Customer service
- Product knowledge
- Stocking and receiving
- POS system operation
- Order processing
- Excellent communication skills
- Friendly and outgoing
References
- Tara Lynn Beznoska (780) 872-4565
- Tammy Reeves (306) 319-3449
Timeline
Crisis Intervention Worker
Womens Interval Home
02.2022 - 10.2022
Sales Associate
Red Wing
08.2021 - 02.2022
Sales Associate
Northern Factory Workwear
09.2020 - 03.2021
Sales Associate
Top Source For Sports
Diploma - Justice Studies
Red Deer Polytechnic
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