Neo Tlhagwane
Summary
Devoted caregiver, providing exceptional service to individuals in residential care units and homes with respect and compassion. Strives to continually improve the patient’s quality of life and well-being by going above care to offer companionship and support.
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Worker
Projets Autochtones Du Québec
03.2023 - Current
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
CARE GIVER
THE KEY
12.2021 - Current
- Planned, prepared and served meals and snacks according to prescribed diet
- Assist patients in completing daily routine tasks such as bathing, dressing and brushing teeth and hair
- Followed care plans with attention to detail and report to nurse at the end of my shift
- Assist with eating and transfers
- Assist with light housekeeping
- Followed safety protocols to ensure patient safety with zero incident report
CUSTOMER CARE
TELUS
01.2019 - 09.2023
- Handled customer concerns and inquiries about services
- Explained billing to customers
- Sold home services such as internet, home phone, home security and Mobile phones
- Assisted with basic troubleshooting
CARE GIVER
Private
01.2016 - 12.2018
- Assisted with partial and full bath
- Went on daily walks with patient to exercise
- Followed care plan with attention to detail and reported to nurses at the end of my shift
- Developed bond with client to create a safe and trusting environment for care
- Planned, prepared and served food according to diet plan
Education
High School Diploma -
Lester B Pearson School Board
12-2024
Certificate - ASSISTED CARE LIVING AT HOME & RESIDENCY
CDI College
01.2023
MODERN SHEQ/RISK MANAGEMENT - undefined
IRCA Global
01.2013
Certificate - Word Processing Technique
Nthoo College
01.2005
High School - undefined
Lotsane High School
01.2002
Skills
- CPR Certification
- Activities of daily living (ADLS)
- Occupational health and safety management
- First Aid Certification
- Mobility
- Law 90
- De-escalation techniques
- Documentation skills
- Crisis handling
- Safety planning
- Active learning
- Crisis management
Internship
- CLSC OF VERDUN
- CLSC OF LASALLE
- ST MARY HOSPITAL (orthopedic)
Languages
English
Full Professional
French
Limited Working
Timeline
Crisis Intervention Worker
Projets Autochtones Du Québec
03.2023 - Current
CARE GIVER
THE KEY
12.2021 - Current
CUSTOMER CARE
TELUS
01.2019 - 09.2023
CARE GIVER
Private
01.2016 - 12.2018
Certificate - ASSISTED CARE LIVING AT HOME & RESIDENCY
CDI College
MODERN SHEQ/RISK MANAGEMENT - undefined
IRCA Global
Certificate - Word Processing Technique
Nthoo College
High School - undefined
Lotsane High School
High School Diploma -
Lester B Pearson School Board
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