Mabel Yankey
Ottawa,ON
Summary
Detail-oriented and highly organized individual with experience ensuring security and regulatory compliance in high-pressure environments. Knowledgeable in providing exceptional customer service, managing stressful situations efficiently, and maintaining safety standards. Experienced in event coordination, housing resource management, and customer support.
Overview
7
7
years of professional experience
Work History
Screening Officer
GardaWorld
Ottawa, ON
08.2022 - Current
- Daily interactions with passengers, maintaining professionalism in high-pressure environments.
- Operate X-ray machines and conduct bag searches to ensure compliance with security regulations.
- Uphold safety and security protocols for passengers and non-passengers.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals and initiate emergency procedures when necessary.
- Adhered strictly to safety guidelines when handling potentially hazardous materials.
Housing Resource Officer
Queen's University
Kingston, Ontario
11.2019 - 02.2020
- Advised students on leases and tenant rights, offering guidance on student housing policies.
- Helped students secure on-campus housing, creating positive student experiences.
- Intervened when necessary to de-escalate conflicts between roommates.
Seasonal Sales Associate
The Home Depot
Ottawa, Ontario
05.2019 - 08.2019
- Supported customers with product inquiries and order placements, ensuring efficient customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Event Organizer
Youth Ottawa
Ottawa, Ontario
11.2017 - 12.2017
- Assisted in organizing event venues, ensuring all arrangements met organizational standards.
- Provided onsite support during events to ensure smooth operations.
- Ensured compliance with health and safety regulations at all times.
Education
High School Diploma -
St. Pius X High School
Ottawa, ON06-2018
Bachelor of Arts - Psychology and Gender Studies
Queen's University
Kingston, NoneSkills
- Incident reporting procedures
- Conflict resolution
- Team collaboration
- Time management
- Advanced communication techniques
- Technical equipment operation
- X-ray operations and security protocols
- Customer service
- Emergency response preparedness
- Professionalism and integrity
Accomplishments
- Recipient of the Queen's University Excellence Scholarship
- Honour Roll receipient
- Awarded the DELF (Diplôme d'études en langue française) Certificate
Languages
French
Professional
References
References available upon request.
Timeline
Screening Officer
GardaWorld
08.2022 - Current
Housing Resource Officer
Queen's University
11.2019 - 02.2020
Seasonal Sales Associate
The Home Depot
05.2019 - 08.2019
Event Organizer
Youth Ottawa
11.2017 - 12.2017
High School Diploma -
St. Pius X High School
Bachelor of Arts - Psychology and Gender Studies
Queen's University
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