Jotpreet Kaur
Kamloops,BC
Summary
Adept at maintaining professionalism under pressure, I leveraged critical thinking and customer service excellence at CATSA to enhance traveler safety and reduce wait times. My entrepreneurial spirit drove revenue growth at Kami Pizza through innovative strategies and strong customer relationships. My blend of incident reporting acumen and integrity consistently ensured compliance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Screening Officer
Canadian Air Transport Security Authorities CATSA
08.2023 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
Customer Service Representative
WestJet Encore
05.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Owner
Kami Pizza
04.2020 - 08.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Assistant Store Manager
Soul Restaurant
08.2018 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Shift Supervisor
Soul Restaurant
08.2016 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Cashier
Soul Restaurant
10.2014 - 08.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
BITTS International Career College
Toronto, ON06-2022
High School Diploma -
Thompson Rivers University
Kamloops, 08-2018
Skills
- Public safety awareness
- Critical thinking aptitude
- Professionalism and integrity
- Stress tolerance
- Physical fitness
- Incident reporting procedures
- Customer service and assistance
- Behavioral analysis
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Screening Officer
Canadian Air Transport Security Authorities CATSA
08.2023 - Current
Customer Service Representative
WestJet Encore
05.2023 - 11.2024
Business Owner
Kami Pizza
04.2020 - 08.2023
Assistant Store Manager
Soul Restaurant
08.2018 - 08.2020
Shift Supervisor
Soul Restaurant
08.2016 - 08.2018
Customer Service Cashier
Soul Restaurant
10.2014 - 08.2016
High School Diploma -
BITTS International Career College
High School Diploma -
Thompson Rivers University
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