Lynn Wahidi
Montréal,QC
Overview
6
6
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
09.2022 - Current
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Ensured compliance with all regulatory requirements by reviewing transaction records and adhering strictly to operational guidelines.
Customer Experience Associate
TD Canada Trust
09.2021 - 09.2022
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Performed day to day frontline transactions and referred clients to colleagues based on their needs.
Shift Supervisor
Starbucks
12.2019 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Supervisor
Jake's Café
10.2018 - 03.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Ensured consistent adherence to safety regulations and health codes, conducting regular staff trainings on proper procedures.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Bachelor of Commerce - Business Technology Management
John Molson School of Business
01-2025
DEC - Social Sciences And Mathematics
Vanier College
01-2021
Skills
- Branch operations
- Cash handling accuracy
- Credit analysis
- Team work
- Team management
- Agile methodology
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
EXTRACURRICULAR INVOLVEMENT
President of John Molson Business Law Committee (2024-2025)
Vice-president Internal of John Molson Business Law Committee (2023-2024)
Timeline
Personal Banking Associate
TD Canada Trust
09.2022 - Current
Customer Experience Associate
TD Canada Trust
09.2021 - 09.2022
Shift Supervisor
Starbucks
12.2019 - 09.2021
Supervisor
Jake's Café
10.2018 - 03.2021
Bachelor of Commerce - Business Technology Management
John Molson School of Business
DEC - Social Sciences And Mathematics
Vanier College