LYNN MCGUGAN
Sarnia,ON
Overview
33
33
years of professional experience
Work History
Crisis Support Counsellor
Women’s Interval Home
Sarnia, ON
01.2023 - Current
- Accurate and timely documentation to track client progress, legal compliance, and inter-agency collaboration
- Maintain confidential records, managing databases, scheduling appointments, and preparing reports for funding or audits
- Co-ordinating with external services (legal, housing, healthcare), goals are met
Addictions Counsellor
Westover Treatment Centre
Thamesville, ON
01.2004 - 01.2020
- Welcomed clients and visitors with professionalism and empathy, communicated arrivals to the clinical team, and managed visit expectations to ensure a supportive and organized environment
- Partnered with multidisciplinary teams to define business and clinical requirements, streamline organizational processes, and support the achievement of productivity and care standards
- Provided client centered approach, assessments, client care plans and follow up sessions
Medical Office Administration
London Diagnostic Centre
Sarnia, ON
01.2000 - 01.2003
- Provided essential administrative support to ensure smooth daily operations, including scheduling, correspondence, and coordination of office activities to meet operational requirements.
Customer Service Manager
WalMart
Sarnia, ON
01.1994 - 01.1998
- Trained and supervised new staff, implementing performance-oriented strategies to enhance team effectiveness and elevate customer service standards.
- Consistently met and exceeded sales targets.
- Investigated and resolved regular, advanced, and long-standing customer concerns with a focus on long-term satisfaction and retention.
Residential Counselor
Sarnia District Association for the handicapped
Sarnia, ON
01.1994 - 01.1998
- Resolved grievances and complaints by working closely with clients and their families, ensuring concerns were addressed with empathy and professionalism to enhance overall care quality.
- Liaised between clients and community programs to ensure access to essential services, promoting inclusion and continuity of care through effective communication and coordination.
Timeline
Crisis Support Counsellor
Women’s Interval Home
01.2023 - Current
Addictions Counsellor
Westover Treatment Centre
01.2004 - 01.2020
Medical Office Administration
London Diagnostic Centre
01.2000 - 01.2003
Customer Service Manager
WalMart
01.1994 - 01.1998
Residential Counselor
Sarnia District Association for the handicapped
01.1994 - 01.1998