Alexandra Kadubiec
Ottawa,ON
Summary
Reliable candidate ready to take on new challenges using problem solving and task prioritization skills to help team succeed. Demonstrated strengths in client support and crisis intervention. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships with both clients and colleagues and working in challenging and fast paced environments.
Overview
17
17
years of professional experience
Work History
Youth and Family Crisis Counsellor (Mobile Crisis)
Youth Services Bureau of Ottawa
06.2007 - Current
- Managed crisis hotline calls and chats efficiently by following established call-taking procedures while providing compassionate support through active listening to callers in distress
- Supported clients in their homes while providing crisis intervention and suicide prevention assistance
- Assessed clients' immediate emotional, mental, and physical states during crisis situations
- Established rapport quickly with diverse client populations, including individuals with varying cultural backgrounds and mental health diagnoses
- Conducted risk assessments to determine potential self-harm or harm towards others among clients in crisis and developed in depth safety plans to support high risk clients
- Consistently used creative thinking to aid in needs/solution focused problem-solving
- Communicated regularly with supervisors regarding challenging cases or concerns about client welfare
- Trained new crisis counselors on best practices, protocols, and company policies related to effective counseling techniques
- Maintained detailed case notes and records of client interactions for future reference and follow-up care
- Ensured confidentiality of all client information according to legal guidelines and ethical standards within field of counseling
- Referred clients to appropriate community resources such as support groups, therapy services, and shelters etc
- Met clients needs by coordinating outside resources connections
- Collaborated with multidisciplinary teams, including medical professionals, youth workers and social workers, to ensure comprehensive care for clients in crisis
- Developed personalized intervention plans to address clients' specific needs and challenges
- Implemented de-escalation techniques with agitated or distressed clients during high-stress situations
- Coordinated emergency response efforts for high-risk situations involving suicidal ideation or threats of violence toward others.
Youth Worker (Residential Crisis Unit)
Youth Services Bureau Of Ottawa
06.2007 - 03.2020
- Supervised youth in residential setting to minimize risks and offer support and stabilization
- Established trusting relationships with young people through empathetic listening and life skill building
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among clients as well as completing appropriate safety assessment to address violence, self harm and suicide ideations
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques
- Contributed to development of individualized plans to support youth goal achievement
- Advocated for unique needs of each young person by partnering with school personnel or other service providers when appropriate
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources
- Mentored new staff members and students to promote professional growth within team and ensure consistent service quality across all programs
- Increased parent involvement by organizing regular meetings focused on family dynamics, conflict resolution and parenting strategies.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
Education
Bachelor of Arts (B.A.) Sociology -
Carleton University
Ottawa, ON2010
Diploma Correctional Work/Community and Justice Services -
Algonquin College
Ottawa, ON2007
Skills
- Team Collaboration
- Case Management
- Problem Solving
- Friendly, Positive Attitude
- Adaptability and Flexibility
- Crisis Intervention
- Conflict Resolution
- Customer Service
Languages
English
Full Professional
References Available
True
Timeline
Youth and Family Crisis Counsellor (Mobile Crisis)
Youth Services Bureau of Ottawa
06.2007 - Current
Youth Worker (Residential Crisis Unit)
Youth Services Bureau Of Ottawa
06.2007 - 03.2020
Bachelor of Arts (B.A.) Sociology -
Carleton University
Diploma Correctional Work/Community and Justice Services -
Algonquin College
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