Lydia Hoyteniuk
Red Pheasant Cree Nation
Lloydminster,SK
1
Language
1
Certification
15
years of professional experience
Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.
Work History
Community Support Worker
1 Year 4 Months- Facilitated access to community resources for individuals and families in need.
- Developed personalized support plans to enhance members' well-being and independence.
- Collaborated with multidisciplinary teams to address client needs and improve service delivery.
- Provided crisis intervention and emotional support during challenging situations for clients.
- Conducted outreach programs to raise awareness of available community services and programs.
- Mentored junior staff, fostering a collaborative environment focused on best practices in community support.
- Helped create comprehensive program to meet basic needs.
- Analyzed client feedback to identify areas for improvement in service offerings and program effectiveness.
- Led training sessions on cultural competence and sensitivity for staff members working with diverse populations.
- Managed cases of vulnerable memmbers receiving social or community service support.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Grocery Manager
1 Year 3 Months- Oversaw daily operations of grocery department, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, implementing efficient stock replenishment procedures to minimize waste.
- Developed promotional displays to enhance product visibility and improve sales performance.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Collaborated with vendors to negotiate pricing and maintain optimal product assortment.
- Implemented employee scheduling systems to optimize labor efficiency and coverage.
- Led cross-functional teams in executing store initiatives, enhancing overall customer experience.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
- Managed supplier relationships effectively, negotiating favorable terms on contracts for the procurement of products in various categories.
- Developed strong relationships with suppliers to secure better pricing and product availability.
- Increased employee retention through effective recruitment, training, and motivation strategies.
Administrative Assistant/ Financial Administrator
8 Months- Administrative duties
- Student Services duties
- Practicum Coordinator duties
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Managed scheduling and coordination of meetings for faculty and administration.
- Facilitated communication between departments to streamline administrative processes.
- Trained new administrative staff on office procedures and software applications.
- Assisted in budget tracking, ensuring accuracy of financial documentation.
Cook
1 Month- Plan and prepare meals
- Prep food and help clients when in the kitchen
- Developed and implemented new recipes, enhancing menu diversity and patient satisfaction.
- Collaborated with kitchen staff to ensure efficient meal service and maintain food safety standards.
- Prepared nutritious meals aligning with dietary guidelines for recovery-focused clientele.
Dietary Supervisor
2 Years 11 Months- Supervise and direct the assembly of special diets and the delivery of food carts.
- Ensure food safety regulations are followed.
- Maintain food inventory and equipment.
- Oversee the production of all food served from the kitchen to patients, guests and staff.
- Manage personnel through hiring and training.
- Conduct counselling and/or disciplinary action as needed. Maintained inventory.
- On call 24/7
- Oversaw daily operations of dietary department, ensuring compliance with health and safety regulations.
- Developed and implemented nutritious meal plans tailored to residents' dietary needs.
- Mentored and trained staff on food handling procedures and customer service best practices.
- Collaborated with healthcare professionals to address specific dietary restrictions and preferences.
- Conducted regular audits of kitchen inventory, maintaining optimal stock levels for efficiency.
Cook
6 Years 6 Months- Assembled special diets
- Maintained equipment
- Conducted new and improved recipes
Education
Administration
Employment Skills Enhancement
Skills
Behavioral support
Disability awareness
Transportation assistance
Individualized support
Family engagement
Client advocacy
Nutrition support
Certification
- First Aid- May 2021
- Food Safe- March 2022
- Certificate in disordered eating – September 2021
- Basic Fire Fighting- February 2022
- Construction Safety Training- September 2021
- Security Awareness Training- November 2021
- Whimis Training – November 2021
Languages
English
Timeline
Community Support Worker
Red Pheasant Cree Nation
01.2025 - 05.2026Read More
Grocery Manager
Real Canadian Superstore
12.2022 - 03.2024Read More
Administrative Assistant/ Financial Administrator
Reeves College
04.2022 - 12.2022Read More
Cook
Slim Thorpe Recovery Centre
03.2022 - 04.2022Read More
Dietary Supervisor
Pioneer Lodge & House
07.2018 - 06.2021Read More
Cook
Prairie North Health Region
03.2011 - 09.2017Read More
Lakeland College
Employment Skills Enhancement
Read More
Lakeland College
Administration
Read More