Summary
Overview
Work History
Education
Skills
References available
Hobbies and Interests
Timeline
Generic

Lulu Ouyang

Markham,Canada

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

7
7
years of professional experience

Work History

Store Manager

Moto Rentals
09.2011 - 11.2012
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Customer Care Specialist

Rogers Communication Inc.
04.2010 - 04.2011
  • Daily servicing of customer in an inbound call centre environment, with timely and professional service level
  • Provide trouble shooting skills to all level of technical difficulties
  • Routing of Toll-Free Numbers and management of those numbers as requested by customer
  • Providing timely updates and follow ups on all technical problems customer may be experiencing

Assistant Store Manager

In Stuff Trading
01.2007 - 12.2009
  • In depth understanding of the musical industry and trend
  • Provide timely and professional service to clients
  • Inventory and Cash Account management
  • Resolve client issues and make appropriate recommendations on improvements to products and services and provide timely feed back

Intern

Delta Hotels Toronto
09.2007 - 03.2008
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Telemarketer and Customer Service Representative

S&P Data
01.2006 - 01.2007
  • Worked on various projects including Cantel for both outgoing and incoming calls
  • Achievement: Recognized for highest sales and inbound calls

Education

Diploma - Event Planner

Canadian All Care College
Scarborough Campus
08.2024

College Diploma - Hotel And Restaurant Management Program

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
08.2007

Skills

  • Ability to converse and to write in English, Mandarin and Cantonese
  • Customer-oriented, with excellent verbal communication skills and compassionate
  • Extensive knowledge of products and services for Event Planning such as: Food & Beverages, Marketing, Rental Locations and Decor
  • Excellent computer skills/experiences:
  • Applications: Microsoft Office 2021, Microsoft 365 (Word, Excel, PowerPoint), Internet
  • Operation System: Windows 10, Windows 11, MacOS

References available

True

Hobbies and Interests

  • Enjoy outdoor activities such as hiking, cycling and camping
  • Special interests in reading and dancing and spending valuable time with family and friends

Timeline

Store Manager

Moto Rentals
09.2011 - 11.2012

Customer Care Specialist

Rogers Communication Inc.
04.2010 - 04.2011

Intern

Delta Hotels Toronto
09.2007 - 03.2008

Assistant Store Manager

In Stuff Trading
01.2007 - 12.2009

Telemarketer and Customer Service Representative

S&P Data
01.2006 - 01.2007

Diploma - Event Planner

Canadian All Care College

College Diploma - Hotel And Restaurant Management Program

Cambrian College of Applied Arts And Technology

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Lulu Ouyang