Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Manager

Chi Q Tran

Markham

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

24
24
years of professional experience

Work History

Manager

Synapse Data Solutions
06.2014 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Store Manager

Moto Rentals
09.2011 - 11.2013
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.


Corporate Account Manager

Telus Mobility
05.2001 - 04.2010
  • Daily servicing of customer in an inbound call centre environment, with timely and professional service level
  • Provide trouble shooting skills to all level of technical difficulties
  • Routing of Toll-Free Numbers and management of those numbers as requested by customer
  • Providing timely updates and follow ups on all technical problems customer may be experiencing
  • Verified accuracy of customer account information and updated when necessary.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted thorough research to stay updated on industry trends, ensuring accurate information dissemination to customers.
  • Developed strong relationships with key clients, leading to increased revenue and repeat business.

Intern

Delta Hotels Toronto
08.2000 - 03.2001
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Sorted and organized files, spreadsheets, and reports.

Education

Diploma - Event Planner

Canadian All Care College
10-2025

Bachelor of Arts - Business Communication

University of Toronto
Toronto

Accounting

Centennial College of Applied Arts And Technology
Scarborough

Skills

  • Ability to converse and to write in English, Mandarin and Cantonese
  • Customer-oriented, with excellent verbal communication skills and compassionate
  • Extensive knowledge of products and services for Event Planning such as: Food & Beverages, Marketing, Rental Locations and Decor
  • Excellent computer skills/experiences:
  • Applications: Microsoft Office, Microsoft 365 (Word, Excel, PowerPoint), Internet
  • Operation System: Windows Operating System, MacOS
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Operations management

Accomplishments

    Outstanding Customer Service Award - Telus Mobility 2002-2007

  • Rewarded for outstanding service and recognition for client services
  • Received award 5 years in a row prior to moving to management position

    • Collaborated with team of 10 members in the development of High Efficient Data Servers for Data Hosting Service Centre based in Barrie, ON

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working

Interests

  • Engaging in food photography and sharing culinary creations on social media
  • Designing and Printing 3D Models
  • Artificial Intelligence (AI) and Machine Learning
  • Participating in fundraising events to support local charities, schools, or community projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Adventure Travel
  • Outdoor Recreation

Timeline

Manager

Synapse Data Solutions
06.2014 - 12.2024

Store Manager

Moto Rentals
09.2011 - 11.2013

Corporate Account Manager

Telus Mobility
05.2001 - 04.2010

Intern

Delta Hotels Toronto
08.2000 - 03.2001

Diploma - Event Planner

Canadian All Care College

Bachelor of Arts - Business Communication

University of Toronto

Accounting

Centennial College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Chi Q Tran