Yue (Yuki) Wang
Thornhill
Summary
- Proven leader with extensive experience at CoCo Fresh Tea & Juice, adept in inventory and cash control, and skilled in fostering team communication. Excelled in customer service, reducing shrinkage, and mentoring staff. Combines analytical proficiency and multilingual capabilities to enhance team performance and customer satisfaction.
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Store Manager
CoCo Fresh Tea & Juice
08.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Cashier/Shift Leader
CoCo Fresh Tea & Juice
03.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up new sales displays each week with fresh merchandise.
- Oversee the ordering of supplies, ingredients, and equipment. Ensure that inventory levels are maintained, and wastage is minimized.
- Communicate feedback from customers or observations about products and services back to corporate or higher management to improve the overall brand experience.
Intern
Coca Cola
08.2022 - 09.2022
- Draw lessons from Coca-Cola's development, food and beverage track to design products in line with market demand;
- Participate in making market development plans and marketing plans;
- According to the brand strategy, formulate the brand marketing strategy, advertising strategy, promotion strategy, and public relations strategy, and organize the promotion;
- Enhance brand image, continuously optimize brand core value, and improve brand awareness and reputation;
- According to the brand plan, constantly improve the brand image management and supervision mechanisms to ensure the unified communication of brand image;
- Participate in the market analysis and research of competitive products and write reports according to the superior's instructions.
Volunteer
Accessibility Services Volunteer Note-taking Program
05.2022 - 06.2022
- Notes must be organized after each class to assist those in need (such as those with disabilities);
- The notes are uploaded to the Woodsworth College Note-taking Portal, which can be used by all students who have a need for this class.
- Learn to be a caring and responsible person.
Recognized Study Group Leader
Recognized Study Group (RSG)
10.2020 - 04.2021
- 8 team members (including myself)
- Organize weekly meetings on time to help group members and myself increase our understanding of the course material.
- Prepare tests and exams with group members.
- Acquired leadership and team facilitation skills.
Volunteer
Accessibility Services Volunteer Note-taking Program
01.2021 - 04.2021
- Notes must be organized after each class to assist those in need (such as those with disabilities).
- The notes are uploaded to the Woodsworth College Note-taking Portal, which can be used by all students who have a need for this class.
- Learn to be a caring and responsible person.
- Worked in team environment to maintain high levels of productivity.
Regional Supervisor
OneZo Tapioca
03.2019 - 01.2021
- Organized customer reception and franchised outlet negotiations and planned marketing activities to promote sales performance;
- Administrated daily affairs regarding employee recruitment, training, and performance evaluation and supervised the implementation situation of corporate policy;
- Systemized customer service procedure and cost control management and made reasonable arrangements according to the actual operation condition
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Worked with management team to implement proper division of responsibilities.
Cashier/Server Shift Leader
OneZo Tapioca
08.2018 - 03.2019
- Receive customer consultation, understand customer needs and achieve sales;
- Responsible for goods sales records, inventory, account checking and other work, and complete the sales statistics according to the regulations;
- Completion of goods acceptance, shelf display, replenishment, return, damage prevention, and other work;
- Organize and maintain the internal and external environment of the direct-owned stores;
- Responsible for the cashier and the activities of the store.
Education
Master of Science - Marketing
Schulich School of Business
North York, ON08.2025
Honours Bachelor of Arts - Books And Media Studies
University of Toronto
Toronto, ON06.2023
Honours Bachelor of Arts - Urban Studies
University of Toronto
Toronto, ON06.2023
Skills
- Adaptability and Quick Learning: The ability to quickly assimilate new information and adapt to changing work requirements demonstrated the ability to learn new tools and techniques on the fly
- E-commerce Pace Mastery: Experienced in working under tight deadlines and delivering high-quality content in an ever-evolving e-commerce landscape
- Graphic Design Familiarity: Basic proficiency in Photoshop allows for the creation and modification of visual content to complement written materials
- Detail-oriented and Responsible: Highly meticulous in ensuring content accuracy and consistency, with a strong sense of responsibility toward every task undertaken
- Copywriting and Strategic Planning: Proficient in creating engaging content tailored to a diverse audience, combined with the ability to strategize for maximum impact
- Analytical Proficiency: Comfortable using Excel with a keen eye for data analysis, ensuring data-driven decision-making processes
- Communication and Coordination: Strong interpersonal skills allow for effective communication and team coordination in a fast-paced e-commerce environment Prior experience with Photoshop enhances collaborative design efforts
- Multilingual Proficiency: Fluent in English, Mandarin, and Cantonese, facilitating seamless communication in diverse settings and with multicultural teams
Timeline
Store Manager
CoCo Fresh Tea & Juice
08.2023 - Current
Cashier/Shift Leader
CoCo Fresh Tea & Juice
03.2023 - 08.2023
Intern
Coca Cola
08.2022 - 09.2022
Volunteer
Accessibility Services Volunteer Note-taking Program
05.2022 - 06.2022
Volunteer
Accessibility Services Volunteer Note-taking Program
01.2021 - 04.2021
Recognized Study Group Leader
Recognized Study Group (RSG)
10.2020 - 04.2021
Regional Supervisor
OneZo Tapioca
03.2019 - 01.2021
Cashier/Server Shift Leader
OneZo Tapioca
08.2018 - 03.2019
Master of Science - Marketing
Schulich School of Business
Honours Bachelor of Arts - Books And Media Studies
University of Toronto
Honours Bachelor of Arts - Urban Studies
University of Toronto
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