Luis Pena Monroy
Homeland
Summary
Dynamic Shift Leader with a strong focus on team leadership, customer service, and process improvement. Successfully enhanced workflow efficiency and maintained high customer satisfaction rates through effective communication and adaptability.
Overview
7
7
years of professional experience
Work History
Shift Leader
Starbucks
27559 Newport Rd
03.2023 - Current
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored new team members on beverage preparation and customer service techniques.
- Managed inventory levels, reducing waste through efficient stock management practices.
- Implemented process improvements, enhancing workflow efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
- Monitored product quality and consistency, ensuring adherence to Starbucks standards.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Wingstop
3972 Barranca Pkwy Ste 150
08.2019 - 11.2025
- Coordinated shift scheduling, optimizing labor resources to meet operational demands.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Magnolia High School
Anaheim, CA06-2012
Skills
- Positive attitude
- Verbal and written communication
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Starbucks
03.2023 - Current
Shift Leader
Wingstop
08.2019 - 11.2025
High School Diploma -
Magnolia High School