Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lovepreet Singh

Summary

Technical Support Specialist with 3+ years of experience in IT support, customer service, and security operations. Skilled in troubleshooting hardware, software, and networking issues while maintaining high customer satisfaction. Recognized for strong problem-solving, adaptability, and effective team collaboration. Committed to delivering reliable technical solutions and contributing to organizational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical support representative

Concentrix Technologies
10.2023 - Current
  • Provided technical assistance to internal and external users, troubleshooting hardware, software, and networking issues.
  • Resolved customer inquiries efficiently, escalating complex cases when required while maintaining service level KPIs.
  • Delivered courteous and professional customer support, building rapport and ensuring high satisfaction.
  • Logged and documented all support interactions accurately in call tracking systems.

Technical support representative

Advantage communication
08.2022 - 10.2023
  • Resolved complex customer and technical account issues by utilizing expert product knowledge and following strict service agreements to ensure high customer satisfaction.
  • Provided advanced technical support and guidance on proprietary tools (e.g., site builders, account interfaces), ensuring seamless customer usage and system compatibility.
  • Drove process efficiency by escalating critical issues to specific departments and providing management with actionable feedback to improve business practices and client satisfaction.
  • Maintained integrity of customer records by accurately documenting all interactions, support steps.

Service Desk Associate

the Home Depot
04.2022 - 09.2023
  • Delivered prompt assistance with returns, exchanges, and order pickups to ensure customer satisfaction.
  • Accurately processed cash and electronic transactions while adhering to company policies.
  • Resolved customer concerns with professionalism, escalating complex issues when needed.
  • Supported online orders, deliveries, and special requests to enhance the shopping experience.
  • Maintained an organized and welcoming service desk area to optimize efficiency.

Lead Associate

Olymel Cornwall Bacon Plant
04.2020 - 12.2020
  • Supervised a team of 8-10 employees to meet daily production and quality targets.
  • Assigned tasks, monitored performance, and provided on-the-job training.
  • Ensured compliance with food safety, sanitation, and workplace safety standards.
  • Coordinated workflow to maximize efficiency and minimize downtime.
  • Reported production results and issues to management, recommending improvements.
  • Supported team development by coaching employees and resolving conflicts.

Education

Computer Networking

St. Lawrence college
01.2021

Skills

  • Computer Proficiency: MS Word, MS Outlook, MS Excel, PowerPoint, Avigilon Surveillance Systems, Dispatch Operator, Alarm monitoring and multiple other safety tools
  • Other Functional Skills: Strong communication and interpersonal skills, Detail-oriented with excellent organizational abilities, Calm and effective in high-pressure situations, Persuasive problem-solving and conflict resolution, Security operations and emergency response, troubleshooting, and IT support, Quick learner, adaptable, and team-focused

Certification

  • CPR
  • Workplace safety
  • Class 4 License with Air brakes (clean record with no demerits)
  • Heavy duty certificates (including forklift, pallet jack, Ballymore ladder, reach lift truck)
  • Security license
  • Certification in Computer Essentials (MS office, Cisco, CompTIA A+)

Timeline

Technical support representative

Concentrix Technologies
10.2023 - Current

Technical support representative

Advantage communication
08.2022 - 10.2023

Service Desk Associate

the Home Depot
04.2022 - 09.2023

Lead Associate

Olymel Cornwall Bacon Plant
04.2020 - 12.2020

Computer Networking

St. Lawrence college
Lovepreet Singh