Lovepreet Singh
Summary
Technical Support Specialist with 3+ years of experience in IT support, customer service, and security operations. Skilled in troubleshooting hardware, software, and networking issues while maintaining high customer satisfaction. Recognized for strong problem-solving, adaptability, and effective team collaboration. Committed to delivering reliable technical solutions and contributing to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical support representative
Concentrix Technologies
10.2023 - Current
- Provided technical assistance to internal and external users, troubleshooting hardware, software, and networking issues.
- Resolved customer inquiries efficiently, escalating complex cases when required while maintaining service level KPIs.
- Delivered courteous and professional customer support, building rapport and ensuring high satisfaction.
- Logged and documented all support interactions accurately in call tracking systems.
Technical support representative
Advantage communication
08.2022 - 10.2023
- Resolved complex customer and technical account issues by utilizing expert product knowledge and following strict service agreements to ensure high customer satisfaction.
- Provided advanced technical support and guidance on proprietary tools (e.g., site builders, account interfaces), ensuring seamless customer usage and system compatibility.
- Drove process efficiency by escalating critical issues to specific departments and providing management with actionable feedback to improve business practices and client satisfaction.
- Maintained integrity of customer records by accurately documenting all interactions, support steps.
Service Desk Associate
the Home Depot
04.2022 - 09.2023
- Delivered prompt assistance with returns, exchanges, and order pickups to ensure customer satisfaction.
- Accurately processed cash and electronic transactions while adhering to company policies.
- Resolved customer concerns with professionalism, escalating complex issues when needed.
- Supported online orders, deliveries, and special requests to enhance the shopping experience.
- Maintained an organized and welcoming service desk area to optimize efficiency.
Lead Associate
Olymel Cornwall Bacon Plant
04.2020 - 12.2020
- Supervised a team of 8-10 employees to meet daily production and quality targets.
- Assigned tasks, monitored performance, and provided on-the-job training.
- Ensured compliance with food safety, sanitation, and workplace safety standards.
- Coordinated workflow to maximize efficiency and minimize downtime.
- Reported production results and issues to management, recommending improvements.
- Supported team development by coaching employees and resolving conflicts.
Education
Computer Networking
St. Lawrence college
01.2021
Skills
- Computer Proficiency: MS Word, MS Outlook, MS Excel, PowerPoint, Avigilon Surveillance Systems, Dispatch Operator, Alarm monitoring and multiple other safety tools
- Other Functional Skills: Strong communication and interpersonal skills, Detail-oriented with excellent organizational abilities, Calm and effective in high-pressure situations, Persuasive problem-solving and conflict resolution, Security operations and emergency response, troubleshooting, and IT support, Quick learner, adaptable, and team-focused
Certification
- CPR
- Workplace safety
- Class 4 License with Air brakes (clean record with no demerits)
- Heavy duty certificates (including forklift, pallet jack, Ballymore ladder, reach lift truck)
- Security license
- Certification in Computer Essentials (MS office, Cisco, CompTIA A+)
Timeline
Technical support representative
Concentrix Technologies
10.2023 - Current
Technical support representative
Advantage communication
08.2022 - 10.2023
Service Desk Associate
the Home Depot
04.2022 - 09.2023
Lead Associate
Olymel Cornwall Bacon Plant
04.2020 - 12.2020
Computer Networking
St. Lawrence college