Lovepreet Kaur
North York,ON
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
5
5
years of professional experience
Work History
Shift Manager
Tim Hortons
05.2023 - 10.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Volunteer
Menno Place Hospital
Abbotsford, BC
11.2022 - 05.2023
- Assisted residents with daily activities, providing companionship and emotional support.
- Transported patients and equipment within the facility, ensuring a smooth and efficient workflow.
- Supported nursing staff by assisting with meal times and administrative tasks.
Food Service Supervisor
A&W
06.2019 - 12.2022
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained health and food safety standards at all stages, from storage through delivery.
VIP Server
Ciniplex
04.2022 - 11.2022
- Supported training initiatives for new hires by serving as an experienced mentor, sharing best practices and tips for success in the role.
- Demonstrated flexibility in scheduling availability during peak periods or special events when additional coverage was needed, supporting overall team success.
Customer Service Representative
Walmart
04.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - General Studies
University of The Fraser Valley
Abbotsford, BC12.2020
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Support
- Patient care
- Decision-making
Timeline
Shift Manager
Tim Hortons
05.2023 - 10.2024
Volunteer
Menno Place Hospital
11.2022 - 05.2023
VIP Server
Ciniplex
04.2022 - 11.2022
Customer Service Representative
Walmart
04.2021 - 11.2021
Food Service Supervisor
A&W
06.2019 - 12.2022
Diploma - General Studies
University of The Fraser Valley
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