Lovepreet Kaur
Mississauga
Summary
With a proven track record at Amandeep Hospital, I excel in delivering critical care and managing complex patient care. Experienced in dementia care and adept at conflict resolution, I significantly enhance patient outcomes and foster strong client relationships through effective communication and personal hygiene assistance. My dedication to continuous learning and interdisciplinary collaboration drives superior healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Home Instead Senior Care
04.2023 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
Super 5 Inn
02.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Registered Nurse
Amandeep Hospital
11.2019 - 12.2021
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
- Enhanced interdisciplinary collaboration by effectively communicating with physicians, therapists, and support staff to ensure optimal patient care.
- Improved patient outcomes by developing and implementing comprehensive care plans for critically ill patients.
Education
Associate of Science - Healthcare+ Nursing Leadership And Management
Northern College of Applied Arts And Technology
Scarborough, ON08-2023
Bachelor of Science - Nursing
Medical College of Nursing
Amritsar, India10-2019
Skills
- Dementia care
- Personal hygiene assistance
- Conflict resolution
- Client relationship management
- Mobility assistance
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CPR/AED Certification
- Vulnerable Sector
- Immunization Record
Timeline
Personal Support Worker
Home Instead Senior Care
04.2023 - 03.2025
Customer Service Representative
Super 5 Inn
02.2022 - 04.2023
Registered Nurse
Amandeep Hospital
11.2019 - 12.2021
Associate of Science - Healthcare+ Nursing Leadership And Management
Northern College of Applied Arts And Technology
Bachelor of Science - Nursing
Medical College of Nursing
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