Lovejeet Singh
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Building Concierge
Alliance Maintenance Ltd.
Burnaby, BC
12.2023 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Facilitated access control measures, ensuring only authorized individuals entered the premises to enhance security levels significantly.
- Supported property managers in resolving disputes or issues between tenants diplomatically to maintain a harmonious living environment.
- Managed package deliveries efficiently, ensuring timely distribution to tenants while minimizing clutter in the mailroom.
- Implemented key control protocols to maintain the security of tenant units, reducing the risk of unauthorized access.
Administrative Assistant Co-op
Financial Literacy Counsel
Vancouver, BC
01.2024 - 04.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Provide general administrative support such as copying, and scanning documents.
Sales Representative
TELUS
North Vancouver, BC
09.2022 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
Customer Service Representative
CONCENTRIX
Gurugram, India
06.2021 - 07.2022
- Utilized the Shipt app to fulfill and deliver grocery orders to customers efficiently and accurately
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post Graduate Diploma - Canadian Business Management
Vancouver Community College
Vancouver, BC05-2024
Bachelor in Commerce (Hons.) - Commerce And Business Administration
University of Delhi
India06-2021
Grade 12 - Commerce
CBSE
India04-2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel, Microsoft Word
- Customer and client relations
- Teamwork and Collaboration
- Problem-solving skills
References
Mandeep Singh
TELUS - Manager
604-388-6060
Ivan Yuen
FLC - Director of Strategy and Operations
604-687-7763
Timeline
Administrative Assistant Co-op
Financial Literacy Counsel
01.2024 - 04.2024
Building Concierge
Alliance Maintenance Ltd.
12.2023 - Current
Sales Representative
TELUS
09.2022 - 10.2023
Customer Service Representative
CONCENTRIX
06.2021 - 07.2022
Post Graduate Diploma - Canadian Business Management
Vancouver Community College
Bachelor in Commerce (Hons.) - Commerce And Business Administration
University of Delhi
Grade 12 - Commerce
CBSE
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