LOURALE BISHOP
Toronto
Summary
*Dedicated professional with a diverse background, including a pivotal role at STS PETER AND PAUL RESIDENT, where I enhanced patient care through meticulous housekeeping and empathetic support. Skilled in time management and customer service, I consistently exceed client expectations, demonstrating reliability and emotional resilience. Proven ability to adapt and excel in dynamic environments, with a commitment to excellence in every task.
* Knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
* Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
* Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Integracare Home Health
12.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Personal Support Worker Student
STS PETER AND PAUL RESIDENT
09.2024 - 01.2025
- changed sheets and made bed to keep patients' bedroom clean.
- Give patients baths and dress patience as per the company's policy and procedures
- Feed residence who are unable to do it themselves
- Provide Activities of Daily living for some individuals at the facility.
Part Time Cleaner
Private Clients
05.2024 - 09.2024
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Customer care representative
Alight Solutions Randstad Canada
08.2022 - 09.2022
- Company Overview: (Sub-contractor)
- - Assisting Customers, in the US, regarding annual enrollment, insurance quarries, death beneficiaries
- - signing up new or existing employees for health and welfare benefits with their employers
- (Sub-contractor)
Customer service representative (Klarna)
Teleperformance Canada
07.2022 - 08.2022
- My job description was to attend to customers in the US who use a Klarna account as a payment method, and to negotiate and explain payment options
Customer Service Representative (Credit Operations Department)
Affinity Global (Global and Credit and Collections Inc)
10.2020 - 03.2022
- 1st Party collector to Rogers and Fido Toronto
- - Inbound call, take credit/ debit card payments
- - also make payment arrangements with customer's account
- - add retention offers to customers services
- - upgrade customers devices on accounts
- - Outbound calls made to customers to arrange one-time Payments or to negotiate a payment plan
Customer Service Representatives (sales)
Rogers Toronto limited
11.2019 - 09.2020
- - Outbound calls, to Sell cable packages
- - Educate customers on exciting products and promotional events
Brewer
Tonica Beverages Ltd
04.2018 - 09.2019
- My job was to prepare and manufacture Kombucha Beverages to supply to different retail stores around Canada
Hostess
Vagabondo Italian Restaurant and Bar
03.2018 - 12.2018
- I worked part- time at this establishment (weekends)
- My responsibilities were to welcome customers and direct them to their rightful seating areas/tables
- To prepare food orders for customers via Uber Door bash etc
Security Officer
Windjammer Landings Hotel
05.2013 - 06.2017
- - To patrol different areas on the hotel compound and to make sure everything was safe for the hotel guest and staff
Education
High School Diploma -
George Brown College
01-2026
GED -
Seneca College of Applied Arts And Technology
North York, None04-2026
Skills
- Housekeeping tasks
- Patient Care
- Reliability and punctuality
- Respect for privacy
- Dementia care
- Emotional support
- Personal hygiene assistance
- Patient care
- Social support
- Mobility assistance
- Meal preparation
Languages
English
French
Contact
Toronto, Canada M1T1M2
Education
Toronto, None
Certification
- First Aid Certification
- CPR/AED certification
- Dementia Care Certification
Timeline
Personal Support Worker
Integracare Home Health
12.2024 - Current
Personal Support Worker Student
STS PETER AND PAUL RESIDENT
09.2024 - 01.2025
Part Time Cleaner
Private Clients
05.2024 - 09.2024
Customer care representative
Alight Solutions Randstad Canada
08.2022 - 09.2022
Customer service representative (Klarna)
Teleperformance Canada
07.2022 - 08.2022
Customer Service Representative (Credit Operations Department)
Affinity Global (Global and Credit and Collections Inc)
10.2020 - 03.2022
Customer Service Representatives (sales)
Rogers Toronto limited
11.2019 - 09.2020
Brewer
Tonica Beverages Ltd
04.2018 - 09.2019
Hostess
Vagabondo Italian Restaurant and Bar
03.2018 - 12.2018
Security Officer
Windjammer Landings Hotel
05.2013 - 06.2017
High School Diploma -
George Brown College
GED -
Seneca College of Applied Arts And Technology
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