Kaitlin Lucas
Pembroke,ON
Summary
Proven Personal Support Worker at People Care Hilltop Manor, adept in compassionate care and clinical documentation, enhanced patient wellness through effective case management and empathetic communication. Demonstrated ability to multitask and maintain confidentiality, achieving significant improvements in patient satisfaction and care continuity.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
People Care Hilltop Manor
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Sales Associate
Walmart Canada
10.2012 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Attendant
Walmart Canada
04.2012 - 11.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Education
Personal Support Worker - Health Care Aide
St. Louis Adult Learning And Continuing Education Centre
Kitchener, ON11.2017
Ontario Secondary School Dipmoma - High Skills Business Major
St Benedict’s High School
Cambridge, ON06.2012
Skills
- Emotional Support
- Privacy and confidentiality
- Housekeeping tasks
- Meal Planning
- Cultural Sensitivity
- Compassionate Care
- Client Relationship Management
- Clinical Documentation
- Multitasking and Organization
- Time Management
- Respectful and Compassionate
- Verbal and written communication skills
- Strong Ethics
- Problem-Solving
- Documentation
- Housekeeping
- Flexible schedule and availability
- Flexible Schedule
- Compassionate communication
- Basic Housekeeping
- Care Plan Management
- Patient Management
- Dependable and Responsible
- Records Management
- Progress Documentation
- Complex Problem-Solving
- Case Management
- Certified in CPR/AED
- Fast Learner
- Critical Thinking
- Clear Communication
- Decision-Making
- Problem Identification
- Supportive Personality
- Documentation and Recordkeeping
- Light Housekeeping
Languages
English
Native or Bilingual
Timeline
Sales Associate
Walmart Canada
10.2012 - 11.2017
Service Attendant
Walmart Canada
04.2012 - 11.2017
Personal Support Worker
People Care Hilltop Manor
Personal Support Worker - Health Care Aide
St. Louis Adult Learning And Continuing Education Centre
Ontario Secondary School Dipmoma - High Skills Business Major
St Benedict’s High School
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