Éloïse Azoulay
Saint-philippe
Summary
I am a dynamic and attentive person with excellent communication skills, which allows me to establish a relationship of trust with customers.
My organizational skills and ability to quickly resolve problems help me meet customer needs efficiently and professionally. In addition, I am able to work under pressure while maintaining quality service.
My previous experience in environments where customer service is essential has allowed me to develop great adaptability and responsiveness.
Overview
9
9
years of professional experience
Work History
Esthetician
Institut Martine Labelle
09.2021 - 01.2025
- Welcoming clients before their treatment, creating a pleasant and warm customer experience.
- Providing treatments adapted to the specific needs of each client, ensuring the comfort of the clients.
- Telephone management of clients, management of appointments according to availability, updating the schedule.
Customer Service Supervisor
Skyspa
03.2018 - 03.2022
- Coordination and management of staff performance to maximize customer satisfaction and operational efficiency.
- Evaluation of team performance, implementation of necessary corrective measures.
- Response to incoming customer requests via phone or email.
Cashier Team Lead
Tommy Hilfiger
07.2017 - 03.2018
- Supervise a team of cashiers to ensure courteous service to customers.
- Monitor individual cashier performance to identify opportunities for professional growth.
- Handle customer complaints and resolve transaction-related issues.
Customer Service Representative
Walmart
03.2016 - 07.2017
- Handling customer complaints, transferring complex or unresolved situations to management.
- Maintaining a positive and professional attitude when dealing with difficult or stressful situations involving customers.
- Handling incoming and outgoing calls to respond to customer requests and resolve customer issues.
Education
High School Diploma -
De La Magdeleine
La Prairie, QCDEP - Cosmetology
EFPC
Chateauguay, QCSkills
- Speed in processing requests
- Empathy towards customers
- Focus on customer satisfaction
- Clear and effective communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Backpacking and Hiking
- Adventure Travel
Timeline
Esthetician
Institut Martine Labelle
09.2021 - 01.2025
Customer Service Supervisor
Skyspa
03.2018 - 03.2022
Cashier Team Lead
Tommy Hilfiger
07.2017 - 03.2018
Customer Service Representative
Walmart
03.2016 - 07.2017
High School Diploma -
De La Magdeleine
DEP - Cosmetology
EFPC
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