LORRIE ROBERTSON
Regina,Canada
Summary
Customer Service Specialist SEEKS AMAZING OPPORTUNITY! Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Administrator
BBJ Five Star Service Inc.
03.2017 - 09.2017
- Directed incoming calls to appropriate departments, ensuring efficient communication.
- Answering and responding to e-mails in a timely fashion.
- Writing up service agreements and invoices.
- Invoicing, taking payments and documenting accurately.
- Managed payroll calculations and daily accounting tasks, maintaining accurate records.
- Researched and sourced equipment to meet operational needs.
Medical Office Assistant/Receptionist
South Saskatchewan Woman’s Clinic
07.2016 - 09.2016
- Scheduled client appointments to optimize time management and service delivery.
- Answered incoming calls, directed inquiries, and took messages to facilitate communication.
- Composed, filed, and faxed documents to maintain organized records.
- Conducted research and compiled documentation for projects.
BDC Service Representative
Capital Auto Group
Regina, Saskatchewan
08.2023 - Current
- Answered inbound call inquiries regarding vehicle service or maintenance, upselling relevant products aligned with specific vehicle milestones.
- Conducted outbound calls to inform customers about current promotions, facilitating service appointments through product sales.
- Coordinated with service technicians to ensure timely completion of vehicle maintenance, enhancing customer satisfaction.
- Advised customers on available options for service or products.
- Provided information on service specials and promotions to customers.
- Participated in commission-based upselling program to enhance sales performance.
- Managed incoming calls and directed them to appropriate departments.
- Meeting daily deadlines set out for the day and staying up to date on current products, and recalls.
- Operating multiple computer programs at the same time to make daily tasks easier.
- Product knowledge of multiple vehicles and equipment.
- Participated in team meetings to discuss best practices for BDC operations.
Benefits Specialist
Great West Life
Regina, Saskatchewan
03.2020 - 11.2022
- Answering incoming telephone inquiries from clients and providers in a professional manner.
- Researching information and providing the correct information about their coverage.
- Breaking down the information so the client understands what is and is not covered.
- Transferring calls to the correct department.
- Problem solving inquiries to obtain the best result.
- Accepting training and learning quickly and efficiently whenever it’s offered.
- Administered employee benefits programs and ensured compliance with regulations.
- Assisted employees with inquiries related to health insurance and retirement plans.
Education
Grade 12 ABE -
SIAST - Wascana Campus
Regina, SK01-2008
Some College (No Degree) - Social Work
University of Regina
ReginaSkills
- Customer Service
- Sales
- Upselling
- Ability to work under pressure
- Highly motivated
- Well organized
- General knowledge of Construction equipment
- Ability to learn quickly
- Time management
- Customer focused
- Ability to meet deadlines
- Written communication
- Phone etiquette
- Typing
- Data entry
- Invoicing
- Mail Distribution
- Call Centre experience
- Microsoft Office
- Word Processing
- Excel
- Internet
- Organizational competencies
- Interpersonal skills
- Work ethic
- Learning new computer programs
- Troubleshooting
- Problem-solving
- Attention to detail
- Cash handling
- Punctual
- Reliable
- Multi-tasking
- Customer service
- Product upselling
- Appointment scheduling
- Information research
- Call management
- Team collaboration
- Problem resolution
- Detail orientation
- Technical troubleshooting
- Equipment knowledge
- Training acceptance
References
AVAILABLE UPON REQUEST
Websites
Timeline
BDC Service Representative
Capital Auto Group
08.2023 - Current
Benefits Specialist
Great West Life
03.2020 - 11.2022
Office Administrator
BBJ Five Star Service Inc.
03.2017 - 09.2017
Medical Office Assistant/Receptionist
South Saskatchewan Woman’s Clinic
07.2016 - 09.2016
Grade 12 ABE -
SIAST - Wascana Campus
Some College (No Degree) - Social Work
University of Regina