Lorraine Edwards
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Purolator
Etobicoke, Ontario
10.2018 - Current
- Facilitated training for current and new hires for growth and awareness.
- Worked on new training material that resulted in an increase of productivity.
- Union Steward with proven results that created positive changes within the warehouse.
Customer Service Representative
Serco Drive Test Centre
Etobicoke
09.2021 - 08.2022
- Assisted customers with inquiries regarding licensing and testing procedures.
- Provided clear information about appointment scheduling and documentation requirements.
- Resolved customer complaints through effective communication and problem-solving skills.
Senior Travel Consultant
Carlsonwagonlit Travel
10.2010 - 08.2019
- Developed customized travel itineraries for diverse client needs.
- Managed complex travel arrangements using GDS systems.
- Trained junior consultants on booking procedures and best practices.
Education
Travel And Tourism Certification - Tourism And Travel Management
Humber College Institute of Applied Arts
TorontoSkills
- Excellent human relationship skills having dealt with a diverse group of employees and customers
- Detailed, organized, work under pressure within a team environment or individually
- Exemplary written and verbal communication and interpersonal skills
- Superior customer service skills
- Proficient with problem solving and MS Office
- Professional and confidential
Certification
- TICO Certified
- TWI Certified
- Level One Document Examiner
Accomplishments
- Trailblazer Award American Express Travel
Timeline
Customer Service Representative
Serco Drive Test Centre
09.2021 - 08.2022
Warehouse Worker
Purolator
10.2018 - Current
Senior Travel Consultant
Carlsonwagonlit Travel
10.2010 - 08.2019
Travel And Tourism Certification - Tourism And Travel Management
Humber College Institute of Applied Arts