KEANA (Ken) MAGLANQUE
Callingwood Court NW Edmonton,AB
Summary
I am applying to seek and maintain a full-time/part-time position.
I am a dependable candidate willing to do my best to contribute to the company's success. I am willing to take on added responsibilities to meet team goals. I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at positively contributing and working with the team for the company's continued success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Warehouse Worker
Mckesson Canada
Edmonton, AB
08.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and double check the accuracy of stocks and the right location when we are replenishing products in the channel.
- Trained in the check station where we double check orders with possible errors.
Medical Office Assistant
Windermere Plaza Medical Clinic
Edmonton, AB
01.2022 - 06.2023
- I have learned how to do Antigen testing as our clinic offer it
- Well educated in EMR (Med Access)
- Coordinated patient scheduling, check-in, check-out and Received, recorded and filed medical payments by check, cash, and credit card.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Area Manager
Mcdonald's Callingwood
Edmonton, Alberta
08.2017 - 10.2022
- I have developed my skills throughout my experience when I was still starting at McDonald’s
- I started as a crew member who did not have a lot of knowledge in any workplace since this was my first job
- I have learned how to manage the Front Counter (service), Drive-Thru and Kitchen (production) - I have learned how to manage my people without stepping on their foot and disrespecting them
- I maintain a well and comfortable environment for my co-workers
- I have learned the important food safeties and, the practice to always follow proper procedures
- I have learned how to maintain a good relationship with the customers and give them a great guest experience
- Resolved conflicts promptly to promote positive environment for customers.
- I ensure you that I am very well trained in a fast-paced environment
Sales Associate
VANS West Edmonton Mall
Edmonton, AB
08.2017 - 01.2020
- I learned very much about customer service and how to deal with customers in a very busy retail store like Vans.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Medical Terminology
NAIT
09.2023 - Current
Emergency Medical Responder
Emergency Services Academy
161 Broadway Blvd #2, Sherwood Park, AB T8H 2A8 12.2022 - 01.2023
NAIT Continuing Education -Emergency Medical Responder Course -
NAIT
11762 106 St, Edmonton, AB T5G 2R1 09.2021 - 12.2021
High School Diploma -
SAINT OSCAR ROMERO HIGHSCHOOL
17760 69 Ave NW, Edmonton, AB T5T 6X3 09.2017 - 09.2019
Skills
Knows how to maintain a good relationship among employees and customersQuick learner and ApproachableHas good communication skillsEmployee of the month (twice)Has time management skills and computer skillsEfficient in working in high-pressured environments and has multi-tasking skillsOpen to learning new things and flexible availability
Stocking and replenishing
Multi-tasking strength
Excellent people skills
Certification
BLS Provider Certificate
Timeline
Medical Terminology
NAIT
09.2023 - Current
BLS Provider Certificate
01-2023
Emergency Medical Responder
Emergency Services Academy
12.2022 - 01.2023
Warehouse Worker
Mckesson Canada
08.2022 - Current
Standard First Aid - Level C
03-2022
Medical Office Assistant
Windermere Plaza Medical Clinic
01.2022 - 06.2023
NAIT Continuing Education -Emergency Medical Responder Course -
NAIT
09.2021 - 12.2021
Crew Trainer Certification
01-2018
High School Diploma -
SAINT OSCAR ROMERO HIGHSCHOOL
09.2017 - 09.2019
Area Manager
Mcdonald's Callingwood
08.2017 - 10.2022
Sales Associate
VANS West Edmonton Mall
08.2017 - 01.2020