CMMS
Lorn Berry
Didsbury,AB
Summary
As a seasoned leader and critical thinker with over 15 years of management expertise in both unionized and non-unionized environments. Specializing in Equipment Manufacturing, Service Provisions, and Major Projects. Holding a Journeyman certification in Refrigeration and have honed skills in technical operations, project management, service planning, resource management, inventory control, troubleshooting, and process improvements. With a solid foundation in management to lead multifaceted initiatives and integrating technical expertise with strategic insight. With a results-driven and resilient attitude, dedicated to developing both myself and team, while improving processes and increasing productivity. Supported all by a comprehensive understanding of the equipment and service industry, allowing for excellence in customer service and implementing strategic changes.
Overview
12
12
years of professional experience
1
1
Language
Work History
Operations Manager - Equipment Services (National)
Canadian Blood Services (CBS)
2021.12 - Current
- Oversee nationwide maintenance support for supply chain production, collection, distribution, and logistics equipment, while managing equipment support for various divisions such as Stem Cell, Medical and Scientific Affairs, Plasma Operations, and Facilities.
- Collaborated with Supply Chain and Equipment Services Management teams to achieve departmental and organizational goals.
- Supervising 3 regional supervisors and 26 frontline Operations Field Service Representatives.
- Managed an operations budget exceeding $4M, including GLs, POs, contract renewals, and cost-saving negotiations.
- Lead operations support for internal and external initiatives and projects, launching new programs to enhance Canadian Blood Services' Equipment Program.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Supervisor - Equipment Services (ES) PRN
Canadian Blood Services (CBS)
2018.07 - 2021.12
- Oversaw ES operations for union and non-union Equipment Services teams in the Prairies Region, including supervisory activities and staff scheduling for 9 direct reports.
- Managed the equipment service program in 4 Operations Centres, ensuring maintenance and calibration of critical equipment for blood and blood product manufacturing and testing, using regulated tools for validation.
- Recruited and motivated a dynamic team, fostering a change management approach for departmental growth and operational excellence.
- Supported a large customer base through collaboration on issues, projects, and process improvements.
- Accountable for regional audit activities, budget management, and coordination of third-party vendors and contractors.
- Actively supported the Quality Management System, including deviation processes, CAPA, and root cause problem-solving.
- Represented ES operations in national strategic projects and various internal and external initiatives. (NFRP-II-A Program)
Technical Services/Senior Operations Specialist
Burlodge Ltd (Ali Group)
2012.06 - 2018.07
- As a Technical & Operations Specialist for Western Canada and the United States, specialized in technical services, including installation, validation, preventative maintenance, and retrofitting of facilities and equipment.
- Managed all aspects of sales, contract management, billing, and RFI/RFP processes, overseeing projects with 20 to 50 staff, including skilled and unskilled workers, contractors, sub-contractors, and unionized and salaried employees.
- Provided support and services to hospitals, long-term care facilities, and correctional institutions, and implemented relocation projects for over 85 facilities internationally.
- Managed 30 comprehensive services agreements for healthcare providers and completed over 250 demand and retrofit cases to improve products through innovative service repairs.
- As an SME and technical trainer; delivered training on all product lines and improved operational efficiency by implementing LEAN Six Sigma practices, modernizing service fleet tools, and transitioning to an electronic system.
- Collaborated with cross-functional teams to develop solutions for complex operational challenges and ensured strict adherence to HACCP standards in food service systems and patient care quality.
Education
Professional Certificate in Business Management -
Western Continuing Studies
London, ON03.2025
Technical Certification -
Suncor Accelerated Trade - Sponsored Certification
Fort McMurray, AB01.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Maintaining Compliance
- Continuous improvements
- Customer Relationship Management
- Cross-Functional Collaboration
- Budget Development and Management
- Building/Facility Management
Education Certifications
- Qualicum High School Diploma, British Columbia
- LEAN Green Belt Certificate – Toronto, Ontario
- LEAN White Belt Certificate – Toronto, Ontario
- Certificate of Effective Business Writing – Mount Royal University
- Basic Police Standards Training – JIBC British Columbia
- Supervising/Managing Others; New Role, New Expectations (CBS)
- Leading with Head and Heart for SV/MGRs; (Ivey/CBS)
- Mental Health First Aid – Mental Health Commission of Canada
- Queens Executive Education: Leadership Program Certificate. Enrolled October 2024.
Awards
- 2024 Ian Mumford Leadership Development Award – This award is intended to recognize leaders who: Exemplify the Leadership Commitments and lead with both head and heart; Promote diversity, equity and inclusion within their teams; demonstrate commitment to personal development as a leader; demonstrate leadership potential.
- Lord Strathcona Medal – Lord Strathcona Medal is the highest award which can be bestowed upon a cadet in recognition of exemplary performance in physical and military training.
- Legion Medal Of Excellence – The Royal Canadian Legion (RCL) Cadet Medal of Excellence is awarded in recognition for individual endeavors in citizenship that meet and enhance the aims and objectives of the cadet movement.
- Sea Cadet Service Medal - Continuous Service in the Canadian Sea Cadet Organization.
Highest Rank: Chief Petty Officer 1st Class (Ships Coxswain)
Awards and Recognitions:
- HMCS Quadra: Awarded Ships Regulating/Operations Petty Officer
- HMCS Quadra: Awarded CPO2 Master-At-Arms (Ship CPO2 Regulating & Operations Chief)
- RCSCC: Top Instructor Award
- RCSCC: Outstanding Leadership Award (2004)
- RCSCC: Outstanding Leadership Award (2002)
- RCSCC: Top Recruiter Award
- RCSCC: Best Petty Officer Award
- RCSCC: Best Attendance Award
- RCSCC: Top Cadet Award
Additional Information
Designations:
- CIM Associate Member. (2023)
- Certified In Management (CIM) Designation - In Progress.
- ICPM: Certified Manager (CM) Designation - In Progress.
Volunteer:
- WOSA: Director Of Volunteers (2023)
- WOAS: Director Of Communications (2024)
- Canadian Blood Services - Brand Ambassador (2024)
- Canadian Blood Services - BIPOC ERG (Co-Chair) 2023 - Member since inception.
References
Available upon request
Software
M365
SAP
Project Managment - MS Projects
RAM
Timeline
Operations Manager - Equipment Services (National)
Canadian Blood Services (CBS)
2021.12 - Current
Supervisor - Equipment Services (ES) PRN
Canadian Blood Services (CBS)
2018.07 - 2021.12
Technical Services/Senior Operations Specialist
Burlodge Ltd (Ali Group)
2012.06 - 2018.07
Professional Certificate in Business Management -
Western Continuing Studies
Technical Certification -
Suncor Accelerated Trade - Sponsored Certification
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