Amritpal Kaur
Toronto,Ontario
Summary
Diligent Donor Service Representative with a warm and friendly demeanor. Skilled at Conflict Resolution. Team builder who is acutely attentive to employee and guest needs. Punctual problem solver and an avid multitasker. Record of accomplishment of being an essential part of the management, team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long-term success.
Overview
3
3
years of professional experience
Work History
Donor Services Representative
Canadian Blood Services
11.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recruited and retained donors for the blood donations and other programs.
- Informing donors about the programs of Canadian blood services and the possible ways they can make their contribution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Booking the future appointments and making sure donors have excellent customer experience.
On-Boarding Coach
McDonalds Corp.
06.2022 - 10.2023
- Providing training to new hires with effective communication
- Performing tasks by focusing well on details and working together in a team for better achievement of goals
- Completing and maintaining the documents of trainees and following up with them
- Helping the customers with their concerns and providing the best solutions
- Providing support to the management by increasing current sales
- Working enthusiastically with a team to maximize customer satisfaction and great speed of service
- Providing a meaningful response to any customer queries and solving their disputes
- Multitasking and handling the workload effectively while accepting any challenging situation
- Following the procedures of Health and Safety Act to ensure delivery of the gold standard product.
Quality Checker
Give and go
08.2021 - 06.2022
- Maintain the documents and record the data in a precise way
- Providing administrative support to the management and distribution department
- Using precise technical skills for saving the spec sheets and other day to day records
- Using Microsoft Word and Outlook for the management of documents and records
- Giving high-level performance under pressure and working collaboratively with other departments
- Taking accountability to the management for the production done and verifying them with supervisors
- Printing the labels for all departments with a computer in case of a shortage of staff and creating them in case of requirement with software.
Education
BUSINESS ACCOUNTING - Intermediate Accounting I & IIBusiness MathematicsOrganizational BehaviorAdvanced Managerial AccountingAdvanced Financial AccountingTaxation
Northern College at Pures
Toronto, Ontario12.2022
Bachelors in commerce - Fundamentals of AccountingAccounting Information SystemMicroeconomics and MacroeconomicsTaxation and Law
Guru Nanak Girls College
Punjab, India04.2021
Computer Applications with Office Management - MS Office (MS Word, MS Excel)POWER BIFinancial AccountingTally ERPBookkeeping and Data Recording
07.2019
Skills
- Building relationships
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Quick learner
- Time Management
- Solid written & verbal communicator
Hobbies and Interests
- Gardening
- Book Reading
- Sports
- Trekking
- Travel
- Great food
- Volunteering
Timeline
Donor Services Representative
Canadian Blood Services
11.2023 - Current
On-Boarding Coach
McDonalds Corp.
06.2022 - 10.2023
Quality Checker
Give and go
08.2021 - 06.2022
BUSINESS ACCOUNTING - Intermediate Accounting I & IIBusiness MathematicsOrganizational BehaviorAdvanced Managerial AccountingAdvanced Financial AccountingTaxation
Northern College at Pures
Bachelors in commerce - Fundamentals of AccountingAccounting Information SystemMicroeconomics and MacroeconomicsTaxation and Law
Guru Nanak Girls College
Computer Applications with Office Management - MS Office (MS Word, MS Excel)POWER BIFinancial AccountingTally ERPBookkeeping and Data Recording
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