Lori Fenske
Regina,Canada
Summary
Detail-oriented Senior Underwriter with demonstrated success in Motor Truck Cargo Insurance. Excellent business and industry awareness and understanding of industry trends impacting business growth and opportunity. Works creatively in fast-paced environment to maintain demanding timelines.
Overview
33
33
years of professional experience
Work History
Senior Underwriter
SGI
Regina , SK
2006.05 - Current
- I am a motor truck cargo specialist .
- Reviewed, evaluated policy renewals and approved and declined cargo insurance applications in compliance with company policies and procedures.
- Developed and implemented strategies for mitigating risks associated with higher risk
- Provided guidance and assistance to junior underwriters regarding loan underwriting processes and procedures.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
- Documented all decisions made during the underwriting process in accordance with regulatory requirements.
- Provided technical advice on difficult cases requiring special attention or expertise.
- Worked with colleagues to review, accept or deny new and renewal business.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
- Collaborated with multiple agents, brokers and partners to obtain underwriting information.
- Executed sound risk and pricing decisions to achieve profitable loss ratios.
Phone Receptionist
Kelly Services
Regina
2018.04 - 2024.05
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Identified customer needs by actively listening to their requests and offering solutions as needed.
- Utilized conflict resolution skills when dealing with difficult callers or situations.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Communicated effectively with colleagues across various departments to ensure efficient operations.
- Maintained a high level of professionalism while representing the company on the phone.
Deli Clerk
Sobey's
Regina , SK
2016.05 - 2018.05
- Maintained cleanliness of the deli area and equipment.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Offered suggestions for additional items that would complement customer's order selections.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Call Center Representative
StarTek Canada Services Ltd
Regina , SK
2005.04 - 2006.05
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Fast Food Manager
A&W Restaurants
Regina , SK
2002.09 - 2004.06
- Ensured compliance with all local health regulations related to food safety.
- Managed team of 10-15 employees in fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Responsible for interviewing, hiring and training new employees.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Performed administrative duties such as bookkeeping tasks.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Gym Attendant
KTB Lifestyles California Fitness
Regina , SK
2001.12 - 2002.09
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
- Verified member identification cards at entrance to ensure access rights were up-to-date.
- Monitored locker room areas for cleanliness and security purposes.
- Developed relationships with customers to encourage loyalty to the gym brand.
- Inspected machines regularly for damage or malfunctioning parts before use by members.
- Responded promptly to any complaints from customers regarding service issues.
- Collected payments from customers for products purchased at the gym store.
- Answered phones
- Opened on time with proper setup and procedure.
- Handled various cleaning duties to keep common areas neat and organized.
Bakery Clerk
Real Canadian Superstore
Regina , SK
2000.03 - 2001.04
- Verified that all products were labeled with correct pricing information.
- Received incoming shipments of ingredients and supplies for baking operations.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Personalized cakes by writing desired words or adding other customizations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educator
Stepping Stones and Heliopolis International School
Cairo , Egypt
1999.02 - 2000.03
- Developed and implemented lesson plans to meet the individual needs of students.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Assessed student progress regularly through formal and informal assessments.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Conducted individual or small group tutoring sessions as needed for struggling students.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
- Modified course content and complexity to meet individual and group goals.
- Built and strengthened positive relationships with students, parents and teaching staff.
Teaching Intern
Winston Knoll Collegiate
Regina , SK
1998.09 - 1999.01
- Prepared lesson plans and educational materials for students of all ages.
- Evaluated student performance, provided feedback and maintained records of progress.
- Developed positive relationships with students, parents and staff members.
- Utilized creative approaches to engage learners in meaningful tasks.
- Created engaging activities that promoted critical thinking skills among students.
- Encouraged active participation from all learners during instruction periods.
- Adapted lesson plans based on student needs and interests.
- Attended professional development workshops related to best practices in teaching methods.
- Attended and contributed to staff meetings.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Received recognition for contributions to innovative concepts in classroom instruction.
Office Administrative Assistant
Quality Real Estate Ltd.
Regina
1992.01 - 1998.09
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Processed incoming invoices for payment in a timely manner.
- Directed clients and guests to correct departments, rooms and staff members.
- Sorted and distributed incoming faxes, and letter for office distribution.
Education
Chartered Insurance Professional - Insurance Management
Insurance Institute of Canada
Regina, SK2022-11
Bachelor of Education - Arts Education
University of Regina
Regina, SK1999-01
High School Diploma -
Balfour Collegiate
Regina, SK1991-06
Skills
- Training and mentoring
- Negotiation proficiency
- Relationship Building
- Risk Assessments
- Stress Tolerance
- Customer Service
- Professional Demeanor
- Excellent Communication
- Self Motivation
- Safe Food Handling
- Data Entry
- File Maintenance
- Professional and mature
- Inbound Calls
- Telephone reception
References
References available upon request.
Timeline
Phone Receptionist
Kelly Services
2018.04 - 2024.05
Deli Clerk
Sobey's
2016.05 - 2018.05
Senior Underwriter
SGI
2006.05 - Current
Call Center Representative
StarTek Canada Services Ltd
2005.04 - 2006.05
Fast Food Manager
A&W Restaurants
2002.09 - 2004.06
Gym Attendant
KTB Lifestyles California Fitness
2001.12 - 2002.09
Bakery Clerk
Real Canadian Superstore
2000.03 - 2001.04
Educator
Stepping Stones and Heliopolis International School
1999.02 - 2000.03
Teaching Intern
Winston Knoll Collegiate
1998.09 - 1999.01
Office Administrative Assistant
Quality Real Estate Ltd.
1992.01 - 1998.09
Chartered Insurance Professional - Insurance Management
Insurance Institute of Canada
Bachelor of Education - Arts Education
University of Regina
High School Diploma -
Balfour Collegiate
Similar Profiles
Robyn NeumanRobyn Neuman
Senior Accountant at SGISenior Accountant at SGI
Abieyuwa OsadiayeAbieyuwa Osadiaye
AutoPay Payable Receivable Support at SGIAutoPay Payable Receivable Support at SGI
Poonam ChawlaniPoonam Chawlani
Auto Claims Adjuster at SGIAuto Claims Adjuster at SGI