Poonam Chawlani
Regina,SK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
SGI
2023.05 - Current
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
Financial Service Representative
Conexus Credit Union
2021.08 - Current
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems via calls.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Claims Support
SGI
2022.09 - 2023.05
- Assisted in training new Claims Support Representatives, sharing knowledge of best practices and company procedures.
- Contributed to training initiatives for new hires, sharing knowledge on best practices in claims support functions.
- Continuously updated professional knowledge by attending training sessions, keeping informed on industry developments and best practices within claims support roles.
- Consistently met or exceeded performance metrics set by management, showcasing dedication towards achieving company objectives in the role of Claims Support Assistant.
Medical Program Support
SGI
2022.01 - 2022.08
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured compliance with relevant regulations by developing thorough policies and procedures for all aspects of medical program management.
- Led the development of a comprehensive medical program strategy, ensuring alignment with organizational goals.
Front Office Manager
Ramada Plaza Regina
2018.02 - 2021.08
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Certificate - International Business
Centennial College of Applied Arts And Technology
Scarborough, ONBachelor Of Commerce - Business Accountancy
The Maharaja Sayajirao University of Baroda
Vadodara, IndiaSkills
- Damage assessments
- Multitasking
- Analytical Skills
- Analytical Thinking
- Teamwork and Collaboration
- Insurance regulations knowledge
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Professional Working
Timeline
Auto Claims Adjuster
SGI
2023.05 - Current
Claims Support
SGI
2022.09 - 2023.05
Medical Program Support
SGI
2022.01 - 2022.08
Financial Service Representative
Conexus Credit Union
2021.08 - Current
Front Office Manager
Ramada Plaza Regina
2018.02 - 2021.08
Certificate - International Business
Centennial College of Applied Arts And Technology
Bachelor Of Commerce - Business Accountancy
The Maharaja Sayajirao University of Baroda
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