Abieyuwa Osadiaye
Regina,SK
Summary
Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AutoPay Payable Receivable Support
SGI
09.2023 - Current
- Increased accuracy in financial forecasting by analyzing outstanding receivables data and providing timely reports to the team.
- Served as a point of contact for issuers and customers, fostering strong professional relationships and ensuring timely resolution of inquiries.
- Maintained high levels of data integrity within the SAM system through vigilant oversight of transaction entry, coding, and classification practices.
- Improved departmental efficiency by automating manual tasks, increasing productivity, and reducing errors.
Customer Inquiry Rep
SGI
02.2023 - 08.2023
- Answered a constant flow of customer calls with minimal wait times.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative/Customer Service Officer
Zenilum Company Limited
08.2021 - 08.2022
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Created and maintained databases to track and record customer data.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Customer Success Associate
Terawork
05.2020 - 08.2021
- Provided primary customer support to internal and external customers.
- Supported the UX design team by researching and proposing new solutions to make the company website more user-friendly.
- Identified, documented, and reported on technical factors impacting the company website and mobile app interface performance.
- Developed highly empathetic client relationships and exceeded service standard goals.
- Assisted in the development of resources such as FAQs to streamline customer support processes and empower self-service capabilities.
Education
MHRM - Human Resource Management
University of Regina
Regina, SK04.2024
Certificate - Information Technology
British Computer Society
London, UK12.2021
Skills
- Computer Skills
- Interpersonal Communication
- Teamwork and Collaboration
- User Experience Testing
- Analytical and Critical Thinking
- MS Office
- Continuous Improvement
- Customer Service
- Product and service knowledge
- Customer Data Confidentiality
- Active Listening
Certification
Enterprise Design Thinking, IBM
Customer Service Excellence and Safety Training
Timeline
AutoPay Payable Receivable Support
SGI
09.2023 - Current
Customer Inquiry Rep
SGI
02.2023 - 08.2023
Administrative/Customer Service Officer
Zenilum Company Limited
08.2021 - 08.2022
Customer Success Associate
Terawork
05.2020 - 08.2021
MHRM - Human Resource Management
University of Regina
Certificate - Information Technology
British Computer Society
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