Lori Brock
Peterborough,Canada
Summary
Enthusiastic, self-motivated, proven leadership abilities Responsible, reliable, and mature Excellent customer service skills, enjoy working with the public Ability to multi-task in a fast-paced environment Organized with effective time management skills Enthusiasm for learning and new experiences Knowledge of and experience with various computer programs and database
Overview
15
15
years of professional experience
12
12
Certification
Work History
Case Manager
Brock Mission- Cameron House
10.2016 - Current
- Coordinated referrals for clients to ensure timely access to services.
- Coordinated team efforts to streamline case management processes.
- Developed crisis management plans for at-risk clients.
- Improved service outcomes with effective team collaboration.
- Engaged with clients to identify barriers to access for necessary services.
- Developed individualized care plans for improved client outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Resident Care Worker
Brock Mission- Cameron House
10.2014 - 10.2016
- Assisted 22 residents with daily living tasks, promoting independence and dignity.
- Collaborated with healthcare professionals to ensure comprehensive care and support for residents.
- Conducted room checks on 4 room and 8 apartments regularly ensuring cleanliness and safety regulations are met.
- Maintained a safe and clean environment by adhering to hygiene standards and infection control protocols.
Customer Service Representative
Sykes Group
01.2013 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Student Librarian
Fleming College
01.2010 - 01.2013
- Streamlined book shelving processes, resulting in a more organized and visually appealing library environment.
- Supported library events and programming, contributing to increased community engagement and attendance.
- Enhanced library user experience by providing efficient and friendly customer service at the circulation desk.
- Monitored and enforced library policies, fostering a safe and respectful environment for all patrons to enjoy.
- Maintained a clean and inviting atmosphere within the library by performing routine cleaning tasks such as dusting shelves or tidying workspaces when necessary.
- Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
- Provided technical support for computer stations, printers, and other electronic equipment within the library setting.
Education
Social Service Worker - Aboriginal Emphasis
Sir Sandford Fleming College
Peterborough, ON01.2013
Drug and Alcohol Counsellor - Aboriginal Emphasis
Sir Sandford Fleming College
Peterborough, ON01.2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Customer care
- Customer service
- Critical thinking
- Problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsCertification
- First Aid, CPR
- Non-Violent Crisis Intervention training
- Applied Suicide Intervention Skills Training
- Naloxone/ Harm Reduction Practices
- Brief Action Planning
- Stage 1 Trauma training
- Dialect Behavioral Therapy (DBT) level 1
- Motivational Interviewing level 1
- Introduction to Hoarding
- Housing Unit Take Over
- Worker Wellness
Timeline
Case Manager
Brock Mission- Cameron House
10.2016 - Current
Resident Care Worker
Brock Mission- Cameron House
10.2014 - 10.2016
Customer Service Representative
Sykes Group
01.2013 - 10.2014
Student Librarian
Fleming College
01.2010 - 01.2013
- First Aid, CPR
- Non-Violent Crisis Intervention training
- Applied Suicide Intervention Skills Training
- Naloxone/ Harm Reduction Practices
- Brief Action Planning
- Stage 1 Trauma training
- Dialect Behavioral Therapy (DBT) level 1
- Motivational Interviewing level 1
- Introduction to Hoarding
- Housing Unit Take Over
- Worker Wellness
Social Service Worker - Aboriginal Emphasis
Sir Sandford Fleming College
Drug and Alcohol Counsellor - Aboriginal Emphasis
Sir Sandford Fleming College
Leadership Experience
Providing new hires training and development. Following up with new hires on policy, procedures and understanding of processes.
References
Available upon request.
Volunteer Experience
Public Relations & Media Manager
Royal Canadian Legion Branch 381
Aug 2022 - Present
- Crafted engaging press releases to effectively communicate key messages and updates to the public.
- Established and maintained positive relationships with media outlets to promote a positive image of the organization.
Coordinated successful events by overseeing logistical details and ensuring seamless execution. - Managed various social media platforms to increase online presence and engage with followers.
Founder
Brads Bears
Mar 2018 - Dec 2023
- Coordinated and executed successful events for fundraising and community engagement purposes.
- Managed nonprofit programs to ensure efficient operations and impactful outcomes.
- Recruited and motivated volunteers to support various projects and initiatives.
Similar Profiles
Destiny ZepedaDestiny Zepeda
Community Assistant at 1883 at Cameron & Montogomery HouseCommunity Assistant at 1883 at Cameron & Montogomery House
Parisa Jebeli ForooshaniParisa Jebeli Forooshani
Accounting Lead and Office Manager at Brock House SocietyAccounting Lead and Office Manager at Brock House Society
Dahn-Rai HulinDahn-Rai Hulin
Volunteer at Atlanta’s Mission, My Sister’s HouseVolunteer at Atlanta’s Mission, My Sister’s House