Summary
Overview
Work History
Education
Skills
Timeline
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EMMA O'HARA

Whitby,Canada

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Server & Bartender

The Brock House
07.2022 - Current
  • Developed strong communication and sales skills by engaging customers and offering tailored recommendations.
  • Participated in team meetings to discuss performance goals, service improvements, and promotions.
  • Coordinated with event planners for special occasions, ensuring specific requirements were met.
  • Followed alcohol awareness procedures to prevent guest intoxication.
  • Handled multiple tables simultaneously with high service quality.
  • Used POS system to accurately input orders and process payments.

Server

Stacked Pancake House
08.2020 - 07.2022
  • Assisted guests with menu selections and upsold premium items, increasing overall revenue.
  • Maintained a high standard of service, fostering repeat business and customer loyalty.
  • Processed payments accurately and efficiently using POS systems.

Event Assistant

Skyzone Trampoline Park
06.2017 - 09.2020
  • Planned and executed a variety of events, upselling packages and add-ons to maximize revenue.
  • Assisted customers with bookings and inquiries, ensuring a seamless customer experience.
  • Processed sales transactions and maintained inventory stock to meet business demands.

Key Holder & Sales Associate

Riverside Golf Club
04.2018 - 10.2019
  • Managed opening and closing duties, including cash handling and daily sales reconciliation.
  • Trained and supervised new employees to enhance customer service and sales performance.
  • Engaged with customers to promote and sell memberships, services, and products.
  • Managed cash drawer drops and prepared daily bank deposits to secure finances.

Cashier

Skyzone Trampoline Park
06.2015 - 06.2017
  • Processed payments and assisted customers with purchases, handling high-volume transactions.
  • Addressed customer concerns and provided solutions, enhancing satisfaction and retention.

Education

Bachelor of Arts - Sociology & Legal Studies

Trent University
Oshawa, Ontario
01.2022

Skills

  • Customer Relationship Management (CRM)
  • Sales & Upselling Techniques
  • Strong Communication & Negotiation
  • Remote Customer Engagement
  • Administrative Support
  • POS Systems & Cash Handling
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Conflict Resolution & Problem-Solving

Timeline

Server & Bartender

The Brock House
07.2022 - Current

Server

Stacked Pancake House
08.2020 - 07.2022

Key Holder & Sales Associate

Riverside Golf Club
04.2018 - 10.2019

Event Assistant

Skyzone Trampoline Park
06.2017 - 09.2020

Cashier

Skyzone Trampoline Park
06.2015 - 06.2017

Bachelor of Arts - Sociology & Legal Studies

Trent University

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EMMA O'HARA