Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Bradley

Peterborough,CANADA

Summary

Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.

Overview

14
14
years of professional experience

Work History

Assistant Manager - Customer Service

Old Navy
01.2025 - Current
  • Analyzed customer feedback and implemented strategies to address concerns promptly.
  • Led the hiring process, conducted interviews, and welcomed new employees.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.

Chief Workshop Manager

Build A Bear Workshop
10.2023 - 07.2024
  • Set up and opened new test store at Upper Canada Mall
  • Effectively hired and trained a team of 12 Bear Builders and Leaders
  • Exceeded monthly sales plans and achieved #2 in the company for fiscal year 2023
  • Built a highly satisfied and loyal Guest base through exceptional guest engagement

Stable Hand

Brookhaven Dressage
10.2021 - 10.2023
  • Work with stable hands to clean stables and riding areas.
  • Administer horse medication and necessary special care.
  • Monitor animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Care for about 20 animals by feeding and watering.
  • Keep grounds clean and orderly by monitoring and repairing fences and removing debris.

Store Manager

Disney Store
05.2012 - 08.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Analyzed and interpreted store trends to facilitate planning. Lead team to Mousecar award for Guest Service excellence 2017 Lead team to Mousecar award for best shrink results 2013

Jessica Shop Owner/Hardware and Electronics Lead

Sears Canada
08.2011 - 05.2012
  • Responsible for achieving monthly sales, payroll and gross profit goals. Effective hiring, scheduling and training.
  • Leading by example to build strong, customer service focused teams. Motivate, coach and provide feedback to associates.
  • Providing Immediate Service recovery.
  • Recognized for customer service impact resulting in sales increases of 50%

Education

Ontario Academic Credits - Ontario Academic Credits

Sutton District High School
Sutton West, ON
06.1997

Skills

  • Meticulous attention to detail
  • Staff training and development
  • Team building and leadership
  • Product sales expertise
  • Collaborative team member
  • Customer service expertise

Languages

English
Native or Bilingual

Timeline

Assistant Manager - Customer Service

Old Navy
01.2025 - Current

Chief Workshop Manager

Build A Bear Workshop
10.2023 - 07.2024

Stable Hand

Brookhaven Dressage
10.2021 - 10.2023

Store Manager

Disney Store
05.2012 - 08.2021

Jessica Shop Owner/Hardware and Electronics Lead

Sears Canada
08.2011 - 05.2012

Ontario Academic Credits - Ontario Academic Credits

Sutton District High School

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