Loreena Brackenbury
Campbell River,BC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Registration /Admitting Clerk
North Island Hospital
Courtenay, Canada
02.2024 - 07.2024
- Coordinated patient paperwork and charts.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
Medical Office Assistant
Jack Nathan Medical Clinic
Courtenay, Canada
03.2023 - 10.2023
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
Covid Scheduler
Vancouver Island Health Authority
Courtenay, Canada
01.2021 - 01.2022
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
Health Records
Vancouver Island Health Authority
Courtenay, Canada
02.2021 - 12.2021
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and validated medical records for upload.
- Consolidated diverse medical records.
- Retrieved medical records upon request from healthcare professionals.
Cashier/ Self Check Out Attendant
Walmart
Courtenay, Canada
06.2018 - 01.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Highly skilled in working as a Self-Checkout Attendant.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Assisted department 50 with watching for people not scanning items and turning them in
- Skilled with BOB and MITCH words
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Inbound Call Center Rep
Convergys
Chilliwack, Canada
01.2011 - 01.2017
- RedBox, Parrot, AT&T, Rogers
Cashier, Customer Service Desk
Walmart
Chilliwack, Canada
11.2010 - 03.2011
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier, Customer Service Desk
Walmart
Penticton, Canada
09.2007 - 10.2010
- Head of Safety
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
Education
CPR Level C With AED - CPR
St. Johns Ambulance
Campbell River, BC11-2023
Some College (No Degree) - Medical Office
Sprott Shaw College
Chilliwack, BC06-2002
High School Diploma -
Sardis Senior
Chilliwack, BC06-1984
Skills
- Excellent customer service
- Organization and neatness
- Flexible and adaptable
- Cash and scanning experience
Accomplishments
- "A" Honors Diploma in Medical Office Assistant
- St. John's Ambulance Certificate CPR Level C with AED
Languages
English
Native language
Timeline
Registration /Admitting Clerk
North Island Hospital
02.2024 - 07.2024
Medical Office Assistant
Jack Nathan Medical Clinic
03.2023 - 10.2023
Health Records
Vancouver Island Health Authority
02.2021 - 12.2021
Covid Scheduler
Vancouver Island Health Authority
01.2021 - 01.2022
Cashier/ Self Check Out Attendant
Walmart
06.2018 - 01.2021
Inbound Call Center Rep
Convergys
01.2011 - 01.2017
Cashier, Customer Service Desk
Walmart
11.2010 - 03.2011
Cashier, Customer Service Desk
Walmart
09.2007 - 10.2010
CPR Level C With AED - CPR
St. Johns Ambulance
Some College (No Degree) - Medical Office
Sprott Shaw College
High School Diploma -
Sardis Senior
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