Esmeralda Carmona

Process referrals for physical therapy. Schedule patients for their first initial evaluation appointment at one of our 20 locations. Regularly answer incoming phone calls and make outbound calls.Verify with the patient their demographics and insurance information.

Welcomed visitors and patients at the front desk of a medical facility. Answered phones to schedule, reschedule, confirm and cancel medical appointments. Updated patient records. Verified insurance information, and collected co-pays. Handled patients queries, concerns and complaints.

Greet and attend to patients in person and over the phone. Professionally assist the doctors, staff, visitors, and patients. Scheduled, and cancelled dentist appointments for patients. Performed clerical and administrative task. Prepared medical files. Maintained and kept patient information confidential

Take T-Mobile home internet, network and device related inbound calls directly from customers. Helped customers with effective resolution, proactive identification of issues, customer education, and troubleshooting expertise. I resolved product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Scheduled, rescheduled and canceled appointments. Maintained documentation and records, facilitated the smooth running of the front/back office, and supported the delivery of quality patient care to rural health care clinic patients via email, messages and phone

Interview and assess applicants in completion of application and declaration forms upon which eligibility decisions are based. Managed a workload involving determination of initial and ongoing eligibility for one or more public assistance programs. Interpret regulations and programs and requirements.

Removes defective nuts and foreign matter from bulk nut meats. Observes nut meats on conveyor belt, and picks out broken, shriveled, or wormy nuts and foreign matter, such as leaves and rocks.

Filled customer orders. Shipped orders on a deadline. Kept accurate computer records of processed orders.

Greeted customers and determined their needs and wants. Advised customers by providing information on products. Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.

Assistant, is responsible for delivering mail and receiving mail from residents and businesses. Their duties include traveling by foot, bike or postal vehicle, organizing mail by address and delivering parcels and envelopes to the correct addresses.

Answered incoming calls from members and healthcare providers to answer inquiries and questions, handled complaints and provided information about their policies. Kept records of members and healthcare providers interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Reviewed insurance policy terms in order to determine whether a particular service is covered by insurance.

Greeted customers and determined their needs and wants. Advised customers by providing information on products. Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.