Loknath Bhandari
El Cerrito,CA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction, notably at Subway. Adept in cash handling and food preparation, excel in fast-paced environments, showcasing strong problem-solving and teamwork skills. Successfully increased loyalty through efficient service and problem resolution, demonstrating a commitment to excellence and a deep understanding of the hospitality industry.
Overview
3
3
years of professional experience
Work History
Sandwich Artist , Cash Counter
Subway
11.2022 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Participated in regular team meetings to discuss improvements in counting processes.
- Managed inventory counts to ensure stock levels were maintained accurately.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Many More....
Cafe Server , Packing Lunch , Serve Food
Epicurean Groups
08.2022 - 06.2024
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Operated cash registers to process cash, credit and debit transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Regularly communicated with kitchen staff regarding special dietary requests or modifications needed for specific dishes.
- Served customers by preparing food trays for consumption and packaging up takeout orders.
- Participated in weekly staff meetings where ideas were exchanged on how to improve overall café operations.
- Many More....
Server
Delhi Diner
06.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Many More....
Education
Bachelor of Business Studies - Management And Accounting
Bhairahawa Multipal Campus
Nepal09-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Food preparation
- Cash handling proficiency
- Customer satisfaction focus
- Dependable and honest
- Cleaning and sanitizing
- Store opening and closing
- Inventory counts
- Team leadership
- Willingness to learn
- Food handling certification
- POS systems
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Sandwich Artist , Cash Counter
Subway
11.2022 - Current
Cafe Server , Packing Lunch , Serve Food
Epicurean Groups
08.2022 - 06.2024
Server
Delhi Diner
06.2022 - 09.2022
Bachelor of Business Studies - Management And Accounting
Bhairahawa Multipal Campus
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