Liveleen Kaur
Edmonton,Canada
Summary
Enthusiastic and driven professional with over 2 years of experience in customer service and sales management. Proven ability to build strong relationships with customers, handle objections effectively, and achieve sales goals. Adept at working collaboratively within a team environment and committed to continuous professional development. Ready to leverage exceptional communication skills and sales expertise to contribute to Sherwood Park Volkswagen’s success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MANAGER
CANNABIS HOUSE
EDMONTON, CANADA
11.2020 - Current
- Built and maintained strong customer relationships, leading to improved customer satisfaction and repeat business.
- Managed inventory and data entry processes, ensuring accurate tracking and compliance.
- Led and trained a team to deliver exceptional customer service, addressing and resolving customer concerns effectively.
- Coordinated with different departments to ensure smooth operations and alignment with company goals.
SUPERVISOR
Petro Canada
ETOBICOKE, CANADA
02.2018 - 06.2020
- Supervised and motivated a team of sales associates and customer service representatives, enhancing team performance and sales outcomes.
- Implemented strategies to address and overcome customer objections, leading to increased sales.
- Prepared and analyzed sales reports, utilizing data to drive sales improvements and inventory management.
- Ensured adherence to safety policies and created a positive working environment for team members.
TECHNICAL SUPPORT
St. CLAIR COLLEGE
NORTH YORK, CANADA
08.2019 - 01.2020
- Provided technical assistance and support to students, faculty, and staff via phone, email, and in person.
- Assisted in recovering data from corrupted or damaged files and devices.
- Utilized data entry skills to track and analyze technical issues, providing timely resolution to customers.
- Responded to help desk tickets and inquiries via email or in person.
- Provided technical support for record keeping processes.
Education
Diploma - Computer Science, Database
St. Clair College of Applied Arts And Technology
Windsor, ON04.2019
Skills
- Computer proficiency
- Microsoft office
- Database management
- Scheduling and calendar management
- Basic programming concepts
- Internet and web navigation
- Outstanding Communication skills
- Close attention to detail
- Strong organizational skills
- Sales management
- Delegation
- Continuous Learning
- Staff Development
- Sales and Customer service
Certification
- QCW
- Bookkeeping and Accounting (UDEMY)
- Introduction to databases with SQL (Harvard University (EDX))
Timeline
MANAGER
CANNABIS HOUSE
11.2020 - Current
TECHNICAL SUPPORT
St. CLAIR COLLEGE
08.2019 - 01.2020
SUPERVISOR
Petro Canada
02.2018 - 06.2020
Diploma - Computer Science, Database
St. Clair College of Applied Arts And Technology
- QCW
- Bookkeeping and Accounting (UDEMY)
- Introduction to databases with SQL (Harvard University (EDX))
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