Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Jose Garcia-Gonzalez

Edmonton,Canada

Summary

Multilingual technical, logistics, and administrative professional with over 8 years of experience in customer service, field operations, and public utility support. Proven success collaborating with major contractors such as Neptune Technology Group on EPCOR projects and Zenith Logistics, delivering effective solutions across Alberta and Canada. Areas of expertise include indoor water meter and transmitter installations, cross-border logistics coordination, and managing dispatch workflows using Agile software, Microsoft Office Suite, and automated workflows in QuickBooks. Recognized for adaptability, clear communication, and strong performance under pressure while actively pursuing certifications in Generative AI and Microsoft Copilot to further enhance skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Subcontractor Technician

Neptune Technology Group
02.2024 - Current
  • Installed indoor residential and commercial water meters and transmitters as part of a high-volume infrastructure upgrade project under EPCOR contract
  • Utilized a smartphone-based Electronic Work Order (EWO) system to complete digital job forms, enter meter readings, document installation details, and ensure accurate data entry for utility records
  • Interfaced with proprietary utility platforms and mobile tech systems to log field data and ensure real-time sync with utility records
  • Used GPS-integrated tools such as Circuit and Google Maps to coordinate routing, optimize field visits, and access customer sites efficiently
  • Coordinated access and installation directly with tenants, homeowners (H/O), and business owners, maintaining professional communication and resolving on-site concerns as needed
  • Managed daily scheduling independently, following project timelines and escalating site or access issues per EPCOR and Neptune procedures
  • Maintained high standards of safety and compliance by submitting Field Level Hazard Assessments (FLHA), Weekly Workplace Inspections, and Risk Identification Reports via eCompliance
  • Served as a member of the Joint Health and Safety Committee (JHSC), contributing to safety awareness and reporting processes
  • Consistently met daily production targets while upholding installation quality, data integrity, and safety protocols in various field environments
  • Trained new hires in field installation procedures, EWO platform usage, and safety protocols through structured ride-alongs and mentorship
  • Troubleshot transmitter functionality and EWO sync issues, escalating technical concerns and ensuring consistent system performance across multiple digital platforms

Operations Administrator

Zenith Logistics
01.2017 - 03.2023
  • Managed daily dispatch and logistics workflows using Google Sheets and fleet dashboards
  • Used Agile software to coordinate incoming orders, plan optimized delivery routes, and select the most appropriate carriers for each shipment
  • Used two-way radios and fleet communication tools to coordinate dispatch updates and maintain real-time contact with drivers and team members
  • Sent detailed shipping instructions by email to carriers, ensuring accurate and timely dispatch across Canada and, occasionally, to the U.S.
  • Handled customs documentation for cross-border shipments and maintained clear communication with third-party carriers
  • Streamlined SOPs and automated reports in QuickBooks to support inventory and billing accuracy
  • Resolved delays, cancellations, and billing issues while monitoring fleet performance for continuous improvement
  • Trained new employees on Agile software workflows, dispatch procedures, and internal systems to support smooth onboarding and operations
  • Reduced order processing time by 50% and improved inventory accuracy to 99%
  • Achieved 25% cost savings through route optimization and carrier analysis
  • Delivered bilingual customer service (English/Spanish) and internal support in a fast-paced logistics environment
  • Recognized with a 5-Year Service Award by DHL Supply Chain

Reception & Records Support

College of Registered Nurses of Alberta (Contract Role)
07.2016 - 12.2016
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Maintained privacy compliance while processing correspondence and front-desk support
  • Managed Annual General Meetings event logistics, document scanning, petty cash, and public inquiries
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Admin Coordinator & Document Specialist

City of Edmonton (via Randstad) (Contract Role)
03.2016 - 07.2016
  • Digitized and catalogued 5,000+ documents during infrastructure department relocation
  • Implemented centralized file management and managed regulatory purge protocols

Construction & Fabrication Specialist

Emballages Cre-O-Pack
01.2015 - 12.2015
  • Built custom shipping crates and managed quality documentation for safe transport
  • Applied lean methods to streamline workflows and reduce damage by 40%

Field Supervisor & Security Technician

ATX Solutions
09.2014 - 01.2015
  • Installed and maintained CCTV, access control, and security systems for small business clients
  • Designed tailored system quotes, conducted on-site troubleshooting, and supervised junior staff
  • Conducted site inspections to identify and address potential hazards proactively.

Installer / Assistant

Les Technologies Sonitec-Vortisand (Contract Role)
03.2013 - 06.2013
  • Installed filtration systems in industrial water loops and supported pneumatic valve replacement
  • Conducted customer support and participated in system maintenance tasks
  • Operated hand tools and power equipment safely to support installation processes.
  • Followed safety protocols and guidelines during installations to minimize risks and enhance safety compliance.

Education

Import-Export AEC - International Business Management

LaSalle College
Montreal, QC
08-2014

Diploma - Computer Science

Antonio Jose De Sucre Technical Institute
Merida, Venezuela
02-2009

BA - Modern Languages IQAS Assessed

University of The Andes
Merida, Venezuela
09.2008

Skills

  • Installation and maintenance of water meters
  • Smart device proficiency
  • Administrative assistance
  • Skilled in Google Workspace tools
  • ServiceNow administration
  • Bilingual customer service
  • Organized recordkeeping
  • Route optimization strategies
  • Knowledgeable in safety protocols
  • Maintenance and troubleshooting
  • Customer communication
  • Time management
  • Scheduling and planning
  • Customer interaction

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional

Certification

  • - Water Meter Installer – Neptune Technology Group (2024)
  • - WHMIS, CSTS 2020, Workplace Harassment & Violence (2024)
  • - Alberta Security Services License – Active
  • - Google IT Support, Cybersecurity & Project Management (2023)
  • - First Aid | Drug & Alcohol Test Clearance | Background Check Cleared

Timeline

Subcontractor Technician

Neptune Technology Group
02.2024 - Current

Operations Administrator

Zenith Logistics
01.2017 - 03.2023

Reception & Records Support

College of Registered Nurses of Alberta (Contract Role)
07.2016 - 12.2016

Admin Coordinator & Document Specialist

City of Edmonton (via Randstad) (Contract Role)
03.2016 - 07.2016

Construction & Fabrication Specialist

Emballages Cre-O-Pack
01.2015 - 12.2015

Field Supervisor & Security Technician

ATX Solutions
09.2014 - 01.2015

Installer / Assistant

Les Technologies Sonitec-Vortisand (Contract Role)
03.2013 - 06.2013

Import-Export AEC - International Business Management

LaSalle College

Diploma - Computer Science

Antonio Jose De Sucre Technical Institute

BA - Modern Languages IQAS Assessed

University of The Andes

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